JetBrains Is Hiring A Customer Success Engineer

Join Our Team as a Customer Success Engineer - YouTrack (German Speaking) 🌍

JetBrains is seeking a talented Customer Success Engineer fluent in German to join our expanding team. If you thrive in a dynamic environment and enjoy building strong customer relationships, this opportunity is for you!

Locations:

• Amsterdam, Netherlands
• Berlin, Germany
• Munich, Germany
• Prague, Czech Republic
• Remote (Germany)

About JetBrains 💻

JetBrains is a leading software company dedicated to creating the most effective developer tools on the planet. For over 25 years, our tools have accelerated production and empowered developers and teams worldwide to grow, discover, and create.

About YouTrack 🚀

YouTrack is a robust project management tool trusted by more than 100,000 teams worldwide. With steady growth in revenue and customer adoption, we constantly develop YouTrack and have ambitious plans ahead.

Role Overview 🎯

The YouTrack Marketing and Business Development team is looking for a German-Speaking Customer Success Engineer. In this role, you will:

• Build and nurture relationships with our small, mid-sized, and enterprise customers.
• Assist partners in deploying YouTrack effectively across the DACH region and globally.
• Provide technical guidance and pre-sales engineering support to new prospects.
• Conduct onboarding sessions and technical training for existing customers.
• Create and adapt sales, demo, and promotional materials tailored to different use cases.
• Manage large accounts proactively to retain and grow them.
• Serve as a bridge between customers and the product team to communicate feedback and ideas.
• Identify potential partners and work with current ones to enhance their YouTrack deployment capabilities.

What We're Looking For 🌟

• At least three years of customer-facing experience in project management, software development, or related fields.
• Fluent in English (spoken and written), as it is the main language for communication within our team and with customers.
• Proficiency in German (spoken and written) is essential for customer interactions, meetings, demos, and correspondence.
• Excellent interpersonal and communication skills, both verbal and written.
• Comfortable conducting in-person and remote presentations, hosting Q&A sessions, and demonstrating products.
• Technical background with experience in developer tools, software development, QA, system administration, release automation, or related areas.
• Ability to work efficiently and independently within a distributed team environment.
• A proven track record of building and developing B2B relationships.

Our Commitment to Diversity 🤝

We are an equal opportunity employer. We believe that great ideas can come from anyone, anywhere. Our goal is to foster an open and inclusive workplace that welcomes everyone regardless of background, identity, religion, age, accessibility needs, or orientation.

Privacy Notice 🔒

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