Voxy Inc Is Hiring A Customer Success Analyst

Join Voxy – Empowering Language Learners Worldwide 🌎

Discover a dynamic opportunity to be part of a global leader in corporate language education dedicated to transforming how millions learn new languages.

About Voxy 🗣️

About Voxy

Founded in 2010, Voxy is a trailblazing language training platform tailored to meet the specific language needs of international organizations. Our mission is to enhance productivity, foster collaboration, and unleash human potential. With a solid foundation and an innovative vision, Voxy has supported corporate clients across 150 countries by providing live language coaching led by certified instructors and a comprehensive library of role-specific courses that bridge soft and technical skill gaps.

Today, our impact spans the globe with dedicated teams in the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. While we started with a focus on English, we now offer multiple languages including Portuguese, Spanish, Italian, German, and French, serving a diverse learner base.

We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life offers. If you share this vision, we'd love to talk! 😊

Learn more about our values here.

What You’ll Be Doing 🚀

• Empathize with every aspect of the customer journey, prioritizing customer needs.
• Assist customers with understanding and completing the onboarding process.
• Provide insights on adoption and engagement, including specific customer outcomes during Business Reviews.
• Coach customers to become Voxy product experts and train their teams on Voxy methodology, fostering self-sufficiency.
• Maintain high levels of customer engagement and satisfaction, focusing on fostering loyalty.
• Collaborate with Key Account Managers to ensure alignment on plans and strategies.
• Support renewal cycles by scoping appropriate projects, ensuring high retention and engagement.
• Identify upsell and expansion opportunities to grow Voxy’s footprint within client organizations.
• Work closely with cross-functional teams to translate business needs into innovative solutions.
• Facilitate customer references and develop case studies.
• Ensure transparency of customer health and success metrics using Voxy’s management tools.
• Prepare reports and conduct business reviews to showcase program performance.

What We’re Looking For 🔍

• Over 3 years of experience in customer success, account management, or strategic consulting roles.
• Fluent in English required. Spanish proficiency is a big plus.
• Strong project management, problem-solving, and negotiation skills.
• Proven accountability for delivering timely and successful client solutions.
• Tech-savvy with experience creating reports and conducting Business Reviews.
• Familiarity with Salesforce, Zendesk, and SaaS tools is advantageous.
• Self-motivated, proactive, and creative team player who drives customer loyalty.
• Excellent interpersonal skills and relationship-building ability.
• Adaptability in fast-paced, evolving environments.
• Professional customer service experience with tact and diplomacy.
• Bachelor’s Degree required.

What Would Be Nice To Have 🌟

• Experience engaging with HR departments.
• Background in EdTech sector.
• Experience managing education programs.

This Position Is Perfect For You If… 🎯

• You possess excellent communication skills to clearly convey solutions.
• You demonstrate high empathy and understanding of customer concerns.
• Problem-solving excites you, enabling quick and effective resolutions.
• You excel at time management and organizational skills.
• Strategic thinking comes naturally to anticipate customer needs.
• You are results-oriented, focusing on customer satisfaction, retention, and growth.
• You build strong, trust-based relationships that foster long-term success.

What You’ll Enjoy 🎉

• Competitive salary, bonus, and stock options.
• Comprehensive benefits including medical insurance, cell & Wi-Fi reimbursement, home office & wellness budget, and team events.
• Remote-friendly work environment.
• Dedicated professional development budget.
• Free language classes with Voxy.
• The chance to work with a talented, international team of passionate professionals worldwide.

Our Commitment to Diversity & Inclusion 🌈

Voxy is an equal opportunity employer.

We believe that a creative, engaged, and diverse team can transform markets and positively impact lives through education. Our mission to build the most effective way to learn English is enriched by a variety of ideas and perspectives, which is why we promote Diversity, Equity, and Inclusion initiatives within our company.

Our efforts include training, benchmarking, community partnerships, and active collaboration with our internal DEI Committee.

As part of our inclusion principles, our selection process is unrestricted; we aim to assemble a diverse team that leads in our industry.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. To learn more, click here.

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