Valencia 24 horas Is Hiring A Customer Service

Customer Service Representative (French Native Speakers) – Valencia

Join a dynamic international customer experience hub in Valencia, where exceptional service and customer satisfaction are at the forefront! 🇫🇷✨

🌍 About Us

At Acertto Talent Linkers, we specialize in the international recruitment of highly skilled professionals. Discover more about our opportunities at acertto.es.

📝 Job Description

We are hiring a Customer Service (French Native Speakers) to become a vital part of a growing global Customer Experience center in Valencia. In this role, you will be the primary contact for customers and service providers, providing high-quality support via phone and digital channels, and enhancing overall service quality and customer satisfaction.

🔧 What You’ll Do

• Handle customer inquiries through phone, email, chat, and other digital channels in a timely and professional manner 📞💻
• Provide clear, empathetic, and solution-oriented support to customers and service providers 🤝
• Monitor service quality, identify issues, and take corrective actions when necessary 🔍🛠️
• Follow established processes and best practices while maintaining high standards of service 📝✨
• Accurately document interactions in the CRM and contribute to updates in the knowledge base 📂
• Escalate complex cases and collaborate with internal teams to ensure effective resolution 🚀
• Share customer feedback and recurring issues with the team to support continuous improvement 🔄

🎯 Minimum Requirements

• Native French speaker (written and spoken) with excellent communication skills 🗣️
• At least 3 years of experience in customer service, support, or concierge roles 🎓
• Strong verbal and written communication abilities 📝
• Customer-oriented mindset with a focus on service quality and attention to detail 💼
• Ability to remain calm and professional in high-pressure or sensitive situations 🌟
• Proficiency with digital tools, CRM systems, and support platforms 🖥️
• English proficiency is required; Spanish skills are a plus 🇬🇧🇪🇸

🎁 What We Offer

• The opportunity to join a rapidly expanding international customer service center in Spain 🇪🇸
• A role that emphasizes quality, communication, and customer satisfaction 🌟

Embark on a rewarding career path with us in Valencia! 🚀