Elanco Is Hiring A Customer Service Specialist

Join Elanco: Where Passion for Animals Begins! 🐾

Elanco (NYSE: ELAN), a global leader in animal health, is dedicated to innovation, caring for animals, and enriching lives. If you're looking to make a difference in the world of animal health, explore this exciting opportunity to grow your career with us.

About Elanco

At Elanco, we are committed to preventing and treating diseases in farm animals and pets. Our vision is Food and Companionship Enriching Life, and our purpose is to Go Beyond for Animals, Customers, Society, and Our People.

We foster a diverse and inclusive environment, believing that diversity fuels innovation, creativity, and success. Join a company that values new ideas, works with dynamic individuals, and offers ample opportunities for professional development.

Making animals’ lives better makes life better — be part of our team today!

Your Role: Customer Service Specialist with Italian 🇮🇹

As a Customer Service Specialist, you will be an integral part of the Order to Cash team, delivering exceptional support to our retail and wholesale partners. Your responsibilities will include managing orders, resolving inquiries, and overseeing credit collection to ensure customer satisfaction and operational excellence.

Your Responsibilities

• Manage the full order cycle — entry, validation, release of blocked orders, and application of commercial policies regarding discounts and pricing.
• Serve as the primary contact for dedicated retail and wholesale customers, resolving inquiries related to prices, invoices, and complaints.
• Liaise with Logistics Service Providers (LSP) to monitor deliveries and ensure timely distribution of products.
• Oversee credit collection activities — monitor payments and verify compliance with payment plans.
• Contribute to process improvements in Order to Cash (O2C) to boost efficiency and customer satisfaction.

What You Need to Succeed (Minimum Qualifications)

• High School Diploma / GED or Bachelor’s Degree
• Experience in Customer Service, Order Management, or a related field
• Fluent in Italian and English with solid proficiency in SAP (S4H) and Microsoft Office

Preferred Qualifications

• Strong ability to build professional networks and relationships
• Results-oriented mindset with effective problem-solving skills
• Flexibility to work during peak periods, such as month-end closing
• Experience in a shared service environment

Additional Information

Location: Warsaw, Poland 🇵🇱

We believe that diversity enriches our workplace. If you don't meet every requirement but think you're a good fit, we encourage you to apply — you might be the perfect candidate for this or other roles!

Elanco Benefits & Perks 🎁

• Work with one of the leading global animal healthcare companies
• Office located in the heart of Warsaw (Rondo Daszyńskiego)
• Additional days off and flexible working hours
• Sports cards (Multisport), private medical care, and life insurance
• Employee Referral Program
• Animal-Friendly office environment
• Discounts on theatre tickets
• Access to a language learning platform

Our Commitment to Diversity & Ethics

Elanco is an EEO/Affirmative Action Employer, committed to creating a work environment free from discrimination based on age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status.

We may use automated tools, including AI, to support our recruitment process. These tools assist in evaluation but do not replace human decision-making. For details on our privacy practices, please see the Elanco Workforce Privacy Notice.