Platinum Coastal Group Is Hiring A Customer Service (Spanish Bilingual)

Seeking a dedicated Spanish bilingual Customer Service Representative (CSR) to provide exceptional support to our diverse customer base. Fluency in Spanish is essential for this role! 🌟

Role Responsibilities

• 🤝 Engage with customers in Spanish, addressing inquiries and providing tailored solutions in person.
• 🛠️ Resolve customer issues efficiently while ensuring high satisfaction levels.
• 📖 Document all customer interactions accurately in our CRM system.
• 📚 Stay updated on company products and services to better assist customers.
• 🤝 Collaborate with team members to enhance processes and customer experience.
• 📝 Assist in developing training materials for customer service procedures.
• 🔄 Conduct follow-ups with customers to confirm their issues are resolved.
• 🗣️ Participate in team meetings and contribute to performance discussions.
• 📈 Identify trends in customer feedback and suggest improvements.
• 🧑‍💼 Handle escalated complaints professionally and courteously.
• ✔️ Monitor interactions for quality assurance purposes.
• 🚀 Support the organization in achieving and surpassing service level agreements.
• 🔍 Provide insights on customer preferences to enhance service delivery.
• 🗂️ Assist with administrative tasks as needed.
• 🤝 Support colleagues and foster a positive team environment.

Qualifications

• ✅ Proven experience in customer service or related fields.
• 🇪🇸 Bilingual in Spanish is a must!
• 🗣️ Strong verbal and written communication skills.
• 🛠️ Ability to resolve conflicts and promptly respond to customer needs.
• ⏱️ Excellent time management and organizational skills.
• 💻 Experience with CRM software is a plus.
• 🎓 High school diploma or equivalent; further education is beneficial.
• 💙 Demonstrates empathy and active listening skills.
• ⚡ Capable of working in a fast-paced environment.
• 🎯 Attention to detail and accuracy.
• 🧩 Ability to multitask and prioritize effectively.
• 😊 Maintains a positive attitude and eagerness to learn.
• 🤝 Experience working in a team-oriented environment.
• 🔄 Flexibility to adapt to changing customer needs.
• 🏢 Able to work on-site full-time.

Skills

• 🧩 CRM software proficiency
• 💙 Empathy
• 🇪🇸 Bilingual in Spanish
• 🔍 Problem solving
• 🗣️ Excellent communication and active listening skills
• 🛡️ Conflict resolution
• 🙌 Customer service expertise
• 🗂️ Organizational skills
• ⏱️ Multitasking and time management
• 🔄 Flexibility and adaptability
• 🤝 Teamwork and collaboration
• 😊 Positive attitude
• ⚡ Attention to detail