SuperStaff Is Hiring A Customer Service Representative

The Russian Customer Support Representative plays a vital role in delivering professional, timely assistance to customers through various communication channels, ensuring high-quality service and customer satisfaction.

Job Title: Russian Customer Support Representative 🇷🇺

Overview

The Russian Customer Support Representative is responsible for assisting customers via phone, email, and ticketing systems, providing accurate issue resolution, and maintaining clear communication in Russian. This position demands strong problem-solving skills, attention to detail, and the ability to manage multiple channels effectively to support operational efficiency and enhance customer satisfaction.

Responsibilities & Duties 📝

• Handle inbound and outbound customer calls in Russian
• Respond to customer inquiries via email and ticketing platforms
• Troubleshoot basic to intermediate issues and provide clear, actionable solutions
• Escalate complex or technical concerns to the appropriate department for resolution
• Document all customer interactions accurately in the CRM or ticketing system
• Follow up on open tickets to ensure timely resolution
• Adhere to service level agreements (SLAs) for response and resolution times
• Maintain professionalism and empathy in all customer communications
• Identify recurring issues and report trending problems to management