Platinum Coastal Group Is Hiring A Customer Service Representative

Join Our Team as a Bilingual CSR (Spanish) 🌟

Seeking a dedicated bilingual customer service representative fluent in Spanish to enhance our customer experience and support our team.

Role Responsibilities

• 🤝 Engage with customers in Spanish face-to-face to address inquiries and provide solutions.
• 🚀 Resolve customer issues efficiently while maintaining high satisfaction levels.
• 📝 Document all customer interactions accurately in our CRM system.
• 📚 Stay updated on company products and services to offer informed assistance.
• 🤝 Collaborate with team members to improve processes and overall customer experience.
• 📝 Assist in developing training materials for customer service procedures.
• 🔄 Conduct follow-ups with customers to ensure their issues are fully resolved.
• 💬 Participate in team meetings and contribute to performance discussions.
• 🔍 Identify trends in customer feedback and suggest improvements.
• ⚠️ Handle escalated customer complaints with professionalism and tact.
• ✅ Monitor customer interactions for quality assurance purposes.
• 🎯 Support the organization in meeting and exceeding service level agreements.
• 📊 Provide insights on customer preferences and behaviors for better service delivery.
• 🗂️ Assist with administrative tasks as needed.
• 🤝 Support colleagues and promote a positive team environment.

Qualifications

• ✅ Proven experience in customer service or related fields.
• 🗣️ Bilingual in Spanish (must be fluent).
• 🗣️ Strong verbal and written communication skills.
• ⚡ Ability to resolve conflicts quickly and respond promptly to customer needs.
• 🕒 Excellent time management and organizational skills.
• 💻 CRM software experience is a plus.
• 🎓 High school diploma or equivalent; further education is advantageous.
• 🤗 Exceptional empathy and active listening skills.
• ⚡ Ability to thrive in a fast-paced environment.
• 🔍 Attention to detail and accuracy.
• 🔄 Ability to multitask and prioritize effectively.
• 😊 Positive attitude and willingness to learn.
• 🤝 Experience working in a team-oriented environment.
• 🌱 Flexibility to adapt to evolving customer needs.
• 🏢 Ability to work on-site full-time.

Skills & Competencies

• 💼 CRM software proficiency
• 🤹‍♂️ Multitasking and time management
• 🔍 Attention to detail
• 🗣️ Spanish language proficiency
• 🧩 Organizational and communication skills
• 🎯 Problem solving and conflict resolution
• 🤝 Team collaboration and active listening
• 🌟 Positive attitude and empathy
• 💪 Flexibility and adaptability