Links Insurance Services LLC Is Hiring A Customer Service Representative

Join Our Team at Links Insurance Services! 🚀

We are seeking talented and dedicated professionals to help us deliver exceptional service to our clients. If you're passionate about customer service and want to be part of a supportive team, we want to hear from you!

Position: Customer Service Representative

The Customer Service Representative is responsible for handling a variety of customer inquiries, resolving service concerns, and documenting customer requests with professionalism and care.

🤝 Responsibilities

• Resolve issues that do not require an agent's license and refer others to the appropriate departments.
• Complete customer transactional requests as provided by the caller.
• Use probing questions and active listening to understand customer issues, demonstrating interest, compassion, and empathy.
• Accurately process changes to customer policies based on the information provided, and identify situations that require transfer to a licensed representative.
• Verify coverage for customers and provide proof of insurance documentation.
• Acknowledge and direct customer requests for additional products or services to the appropriate licensed representative.
• Ensure first-call resolution and customer satisfaction for all handled transactions.
• Manage customer documentation requests and clearly explain details, including any required follow-up actions.

🎯 Qualifications

• Prior contact center experience is a plus.
• Ability to communicate effectively in Hindi/Punjabi (preferred) and English (required).
• Excellent listening and communication skills.
• Basic PC skills, including proficiency in keyboard usage.

Note

The above statements describe the general nature and level of work performed by incumbents of this position. They are not intended to be an exhaustive list of all responsibilities and activities required.