lINKS INSURANCE Is Hiring A Customer Service Representative

Join Links Insurance Services—a company committed to delivering outstanding service by recruiting the brightest talents to serve our clients effectively. 🚀

Customer Service Representative

The Customer Service Representative is responsible for managing various customer inquiries, resolving service concerns, and documenting requests to ensure a seamless experience for clients.

Responsibilities

• Resolve issues that do not require an agent's license and refer complex cases to the appropriate departments.
• Complete customer transactional requests as guided by customer callers.
• Use probing questions and active listening skills to understand customer issues, demonstrating interest, compassion, and empathy. 🤝
• Accurately process changes to customer policies based on provided information, and identify situations needing transfer to licensed representatives.
• Verify coverage for customers and provide proof of insurance documentation.
• Acknowledge customer requests for additional products or services and direct them to the appropriate licensed team member.
• Ensure first-call resolution and overall customer satisfaction for all transactions handled.
• Manage documentation requests and clearly communicate details, including any follow-up actions required from the customer.

Qualifications

• Prior experience in a contact center environment is a plus.
• Effective communication skills in Hindi/Punjabi (preferred) and English (required).
• Excellent listening and communication skills.
• Basic PC proficiency, including keyboard skills.

Note: The statements above describe the general nature and level of work for this role and are not an exhaustive list of all responsibilities and activities.