Montage Is Hiring A Customer Service Representative I Bilingual

Join our dynamic team as a Bilingual (French) Customer Service Representative, serving as the key point of contact for customers, agents, and clients across the US and Canada. This remote role requires candidates to reside within a 50-mile radius of our office locations and be authorized to work in the United States.

📝 Job Overview

While this position is remote, candidates must live within proximity to our office locations to ensure effective communication and support.

📍 Office Locations

• Burlingame, CA
• Glendale, CA
• Mt. View, CA
• Guilford, CT
• Clearwater, FL
• Miami, FL
• Palm Beach Gardens, FL
• Sunrise, FL
• Chicago, IL
• Peoria, IL
• Boston, MA
• Worcester, MA
• Bethesda, MD
• Hunt Valley, MD
• Grand Rapids, MI
• Southfield, MI
• Eden Prairie, MN
• Kansas City, MO
• Charlotte, NC
• Raleigh, NC
• Berkley Heights, NJ
• Albany, NY
• New York, NY
• Uniondale, NY
• Boardman, OH
• Cincinnati, OH
• Cleveland, OH
• Dublin, OH
• Philadelphia, PA
• Pittson, PA
• Dallas, TX
• Houston, TX
• Tyler, TX
• Mount Pleasant, WI

🎯 Your Key Responsibilities

• Engage with customers, agents, and clients via phone and web to address insurance-related questions concerning their accounts.
• Follow-up to verify information accuracy, ensure timely responses, and resolve outstanding customer issues.
• Handle both inbound and outbound calls professionally and efficiently.
• Assist customers with problem resolution to meet insurance requirements, verifying and inputting correct data according to company guidelines.
• Process policies and related documents to ensure smooth and accurate workflow within the processing systems.
• Support other departments as needed during workload demands.
• Consistently meet departmental standards for productivity and accuracy.
• Maintain the security and confidentiality of all systems, customer information, and company data.

🌟 What We Are Looking For

We seek a candidate with excellent communication skills, a friendly demeanor, and a strong commitment to providing quality customer service. Bilingual proficiency in French is essential for this role.

🚀 Join Us

Become part of a team dedicated to delivering exceptional service while leveraging your bilingual skills to make a difference in our customers’ experience. If you meet these requirements and are passionate about customer support, we encourage you to apply!