U-Haul Is Hiring A Customer Service Representative Bilingual

Join U-Haul as a Bilingual Customer Service Representative and be the friendly face that helps our customers on their journeys! If you’re passionate about helping others and enjoy working in a supportive team environment, this is the opportunity for you.

About the Role

As a Customer Service Representative, you will:

• Be the face of U-Haul’s exceptional service
• Assist customers with equipment inspection and maintenance
• Utilize up-to-date technology to dispatch and return equipment
• Work alongside a supportive team to ensure customer satisfaction
• Participate in ongoing education through U-Haul University

Why Join U-Haul? 🚚✨

• Career Stability & Opportunities for Advancement
• On-the-job Education with U-Haul University
• Pay & Incentives: Start today and get paid today! Earn a $100 hiring bonus and a $300 cash bonus upon completing Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
• Benefits & Perks:
• Health insurance & Prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance, Dental & Vision Plans
• 401(k) Savings Plan & Employee Stock Ownership Plan (ESOP)
• Mindset App, Reimbursements, Business Travel Insurance & more
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• MetLaw Legal Program, LifeLock Identity Theft Protection, Critical Illness & Group Accident Insurance
• 24-hour physician service for kids, EAP programs, and SmartDollar financial wellness

Customer Service Representative Responsibilities

• Assist customers inside and outside the U-Haul center with products and services
• Manage rentals and inventory using smartphone-based U-Scan technology
• Move, hook up, and inspect U-Haul trucks and trailers
• Clean and inspect equipment, checking fluid levels
• Answer questions and educate customers about our offerings
• Prepare rental invoices and process equipment returns
• Install hitches and trailer wiring
• Fill propane (certification provided upon employment)
• Operate a forklift (certification offered upon employment)
• Perform other duties as assigned
• Participate in continuous learning through U-Haul University

Minimum Qualifications

• Valid driver’s license with a good driving record
• High school diploma or equivalent
• Bilingual proficiency

Work Environment & Physical Demands

The role involves moderate risks and safety precautions, including working around moving parts, fumes, or chemicals. Protective gear may be required. Physically, the job may require:

• Long periods of remaining stationary
• Moving indoors and outdoors
• Reaching objects at various heights
• Lifting equipment weighing up to 50 lbs., assisted or unassisted

Equal Opportunity Employer

U-Haul is committed to an inclusive workforce. We consider all applications without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class. Accommodations are available upon request during the hiring process. All information will be used on a need-to-know basis.