Lensa Is Hiring A Customer Service Representative Bilingual Spanish

Bilingual Spanish Customer Service Representative (Remote) 🌎

Join a mission-driven team helping people navigate federal student loans with clarity and compassion! This full-time, remote role offers an opportunity to make a real impact from your own home, within 75 miles of Henderson, NV. Please note, Lensa is a job promotion platform and does not hire directly; clicking “Apply Now” redirects you to the employer’s site.

About Lensa

Lensa is a career site that connects job seekers with employment opportunities across the US. We partner with DirectEmployers to promote these roles on behalf of our clients, recruitment agencies, and marketing partners. All application processes are managed by the respective employers, and any data collection is subject to their policies.

Position Details

• Type: Full Time
• Category: Clerical
• Location: Remote (must reside within 75 miles of Henderson, NV)
• Salary: $17.75/hour
• Health & Welfare Benefits: $4.93/hour (up to 40 hours/week)

Join Our Mission 💙

At Central Research, Inc. (CRI), we're committed to helping individuals manage their federal student loans with care and compliance. We’re looking for bilingual (Spanish/English) Customer Service Representatives who are dedicated, detail-oriented, and eager to make a difference—all from the comfort of your home.

What You’ll Do 📝

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Qualifications ✅

• U.S. Citizenship
• Fluency in Spanish and English — primarily takes calls from Spanish-speaking customers
• High School diploma or GED
• 6+ months of customer service experience in a business, non-retail, or call center setting
• 6+ months of computer experience in a professional environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit background check required)
• Not in default on federal student loans
• Demonstrated financial responsibility
• No felony convictions within the past 7 years
• Misdemeanor convictions within the past 7 years may impact eligibility
• No non-medical collections exceeding $7,500

Preferred Skills 🌟

• Prior call center experience
• Associate or bachelor’s degree

Technical & Availability Requirements 🖥️

• Reliable high-speed wired internet connection (no Wi-Fi)
• Reliable transportation for pre-employment visits and on-site requirements
• Pass an online customer service assessment
• Quiet, private home workspace with no interruptions during work hours
• Availability for shifts during Contact Center hours:
  • Monday: 7am - 10pm CST
  • Tuesday - Friday: 7am - 7pm CST
  • Saturday: 9am - 1pm CST

Training & Compensation 💰

Training lasts up to 6 weeks, Monday to Friday, 8:00 AM - 5:00 PM CST, paid remotely. Compensation includes:

• Base Pay: $17.75/hour
• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs/week)
• Potential for growth within a mission-driven organization

Additional Information ℹ️

CRI collaborates with partners Goldschmitt & Associates and ATL to fill these roles. By applying, you agree to share your application with our partners, unless you opt out. Your application and resume may be shared to support staffing needs, but only if CRI’s vacancies are filled. You may withdraw consent anytime during the process.

Note: This job description provides a general overview and may be modified as needed by the company.

Equal Opportunity Employment 🤝

CRI is an Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster.

Questions? 📧

If you need further assistance, contact support@lensa.com.