CVS Health Is Hiring A Customer Service Representative Bilingual

Join the Mission to Simplify Healthcare — Be a Bilingual Customer Service Advocate with CVS Health 😊

At CVS Health®, we are dedicated to building a healthier world by connecting individuals with compassionate and innovative care. Join our passionate team and make a meaningful impact by helping customers navigate their benefits and claims — improving health, one person at a time.

Position Summary

We are seeking a compassionate, customer-obsessed Spanish Bilingual Customer Service Representative to serve our diverse customer base, including members of benefit plans, employers, healthcare providers, doctors, and hospitals. In this role, you will create valuable connections by guiding customers through their benefits and resolving their inquiries with empathy and professionalism. You’ll educate, support, and resolve issues to ensure high customer satisfaction while fostering trust and loyalty.

Starting pay: $19.02/hour 💵

Training & Work Schedule

• Complete up to 10 weeks of virtual training, Monday - Friday, 8 hours per day.
• Training hours can start as early as 7am and end as late as 7pm in your time zone.
• Post-training, the position is remote, with schedules starting as early as 7am EST and ending as late as 8pm EST, adjustable based on your time zone.
• Note: No time off requests during training period.

Must-Have Requirements ✅

• High-speed internet access adhering to telework agreements.
• Willingness to work flexible hours as scheduled.

Key Responsibilities

• Actively listen and advocate for customers, understanding their needs, and providing clear support.
• Resolve inquiries efficiently, documenting all interactions meticulously.
• Educate customers about their healthcare resources and options.
• Anticipate needs and offer proactive solutions for enhanced satisfaction.
• Collaborate across teams, address service issues, and improve outcomes.
• Maintain confidential records of communications and customer data.
• Follow all company policies, procedures, and the CVS/Aetna Code of Conduct.

Performance Metrics 🌟

• Customer satisfaction ratings
• Demonstrating CVS/Aetna’s "Heart at Work" behaviors — Putting People First, Joining Forces, and Inspiring Trust
• Ability to resolve issues on the first call
• Accuracy and quality of customer interactions
• Attendance and schedule adherence

Support & Development

• New colleague orientation — learn about our mission and your role
• Engaging training program spanning 4 to 18 weeks
• A supportive, inclusive culture fostering growth and learning
• Ongoing coaching and mentorship
• Provided equipment and resources for success

Personal & Professional Skills

• Empathy and effective communication
• Respectful, kind, and customer-focused demeanor
• Strong problem-solving and decision-making skills
• Ability to multitask in a fast-paced environment

Qualifications

Required 📋

• Minimum 6 months of customer service experience
• Basic computer skills
• Fluency in both Spanish and English, certified via assessment

Preferred 🌟

• Over 1 year of contact center experience (calls, chats, or emails)
• Healthcare experience—claims, providers, dental, medical, etc.
• Microsoft Office proficiency
• Location in the Eastern Time Zone (preferred)

Educational Requirements 🎓

High School Diploma, GED, or equivalent experience.

Position Details

• Weekly hours: 40
• Employment type: Full-time
• Pay Range: $17.00 – $34.15 per hour 💰

Why Join CVS Health? ❤️

Our people drive our success. We celebrate diversity and inclusion, fostering a workplace where every colleague feels valued and a sense of belonging. Enjoy great benefits designed to support your physical, emotional, and financial wellness, including medical, dental, vision, paid time off, retirement plans, wellness programs, and more.

Additional Information

• Application deadline: 06/06/2026
• All qualified applicants, including those with arrest or conviction records, will be considered in compliance with applicable laws.
• CVS Health is an equal opportunity employer committed to diversity and inclusion, including Disability/Protected Veteran status.