CVS Health Is Hiring A Customer Service Representative Bilingual

Join Our Mission to Simplify Healthcare and Make a Difference!

At CVS Health®, we are dedicated to building a world of health centered around every individual — creating a more connected, convenient, and compassionate healthcare experience. Join our passionate team and be part of something bigger: helping communities thrive, one person at a time. 🌟

Position Overview

We are looking for a compassionate, customer-obsessed Spanish Bilingual Customer Service Representative to care for our diverse customer base, including members, employers, healthcare providers, and hospitals. In this role, you'll foster meaningful connections by assisting with benefits and claims, aiming to improve health and well-being. Empathy, adaptability, and a dedication to customer satisfaction are essential as you handle various inquiries with kindness and professionalism.

Key Responsibilities

• Actively listen and advocate for customers, understanding their needs and providing guidance.
• Resolve inquiries and issues efficiently while documenting all interactions.
• Educate customers about their benefits and available resources, helping them navigate options.
• Proactively anticipate customer needs to enhance satisfaction.
• Collaborate with team members and other departments to improve service outcomes.
• Document all customer correspondence and maintain confidential records.
• Follow company policies, procedures, and the CVS/Aetna Code of Conduct.

Performance Metrics

• Customer satisfaction scores.
• Embedding CVS/Aetna’s “Heart at Work” behaviors: Putting People First, Joining Forces, and Inspiring Trust.
• First-call resolution rate.
• Interaction quality and accuracy.
• Adherence to scheduled work hours.

Training & Schedule Details

Training will be conducted virtually over up to 10 weeks, 8 hours per day, Monday through Friday. Once trained, the role is remote, with schedules starting as early as 7 am and ending as late as 8 pm EST, depending on your time zone. Please note:

• Time off requests are not approved during training.
• Must have high-speed internet and be willing to work specific hours with flexibility.

Requirements to Succeed 💡

• High-speed internet access complying with telework agreements.
• Willingness to work assigned hours with flexibility.

Qualifications

Required

• At least 6 months of customer service experience.
• Basic computer skills.
• Bilingual proficiency in Spanish and English, certified via assessment.

Preferred

• Over 1 year of customer service in a contact center environment.
• Experience in healthcare-related fields such as claims, provider, dental, or medical services.
• Proficiency with Microsoft Office.
• Location within the Eastern Time Zone.

Educational Background

High School Diploma, GED, or equivalent experience required.

Work Details & Compensation

Weekly hours: 40 hours

Type: Full-time

Pay Range: $17.00 – $34.15 per hour

This range depends on experience, education, location, and other factors. The specific offer will be determined during the hiring process.

Why Join CVS Health®? 🎉

Our people are the foundation of our success. We strive to foster a diverse, inclusive culture where every colleague feels valued and has opportunities for growth. We offer:

• Comprehensive benefits including medical, dental, vision coverage
• Paid time off & retirement savings options
• Wellness programs and resources
• Ongoing coaching, mentorship, and development

Application Timeline & Additional Info

The application window closes on 06/06/2026. Qualified applicants with arrest or conviction records will be considered in accordance with relevant laws.