Bernard Nickels & Associates Is Hiring A Customer Service Representative Bilingual

Exciting Contract Customer Service Opportunity — Remote with Potential for Permanent Placement

Join a dynamic team as a bilingual (French-English) Customer Service Representative, working remotely with the possibility of transitioning to a permanent role based in Port Washington, NY.

Job Details

• Job Type: Contract (with Temp-to-Perm potential)
• Location: Remote - Currently temporary; must be within 1-hour drive of Port Washington, NY
• Start Date: ASAP
• Duration: Ongoing, with potential for permanent/full-time conversion after 6 months to 1 year
• Work Schedule: Monday–Friday, 11:00 AM–7:15 PM EST
• Training Schedule: Monday–Friday, 9:00 AM–5:00 PM EST (for 2 weeks, 35 hours/week)
• Compensation:
  • English-Speaking Candidates: $17.50/hour
  • Bilingual French-English Candidates: $20.00/hour

Key Responsibilities 📝

• Answer incoming calls and process customer orders.
• Resolve customer issues and complaints professionally.
• Document interactions and categorize calls accurately.
• Provide updates on order and shipping statuses, as well as stock availability.
• Maintain high service standards and uphold client expectations.
• Handle a high volume of inbound calls (up to 90% of shift).

Qualifications

Required ✅

• High school diploma or GED.
• 1+ year experience in customer service, call centers, or hospitality environments.
• Excellent verbal and written communication skills.
• Strong telephone etiquette and computer navigation skills.
• Proficiency in MS Word, Excel, and internet tools.
• Ability to multitask and stay calm under pressure.

Preferred 🌟

• Bilingual (French-English).
• College degree.
• SAP software experience.
• Background in the optical industry or familiarity with eyewear products.

Work-From-Home Requirements 🏠

• Wired internet connection (no Wi-Fi).
• Desk or table near power source and router.
• Quiet, distraction-free environment.
• Willingness to transport and set up equipment per guidance.

At a Glance: Role Summary

Job Title:

Customer Service Representative - Bilingual (French-English)

Type:

Contract (with Temp-to-Perm potential)

Hours:

Monday–Friday, 11:00 AM–7:15 PM EST

Location:

Remote (temporarily) and in the future, Port Washington, NY

Start Date:

ASAP

Duration:

Ongoing with potential for full-time placement after 6-12 months

Compensation:

English candidates: $17.50/hour | Bilingual candidates: $20.00/hour

How to Apply 📩

Click on the apply button, send your resume to BNA, and make sure to include the job title in the subject line. For questions, contact Nick Yacobi, your BNA recruiter. This is a temporary position paid by BNA, working directly with our client.