Stride 2 Hire Staffing Agency Is Hiring A Customer Service Representative 6

Customer Service Representative 💼

Leverage your customer service expertise to provide billing support to Spanish or French speaking customers—all from the comfort of your own home! 🏡

About Parkes & Co. 🤝

Parkes & Co. connects small call center companies, run by entrepreneurs like you, to prestigious Fortune 500 clients through a virtual platform. We provide the clients, and you deliver the service. 🌟

• Choose your clients
• Set your schedule
• Work comfortably from home

Own your own business and be your own boss! 🎯

What to Expect 🚀

• Assist Spanish or French speaking customers with billing, support, or technical inquiries
• Identify missing offerings and recommend upgrades or add-on services
• Ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Accurately code sales transactions

What It Takes to Succeed ✅

Must-have qualities and capabilities:

• Familiarity with company processes and policies
• Clear, confident, and professional communication skills to build trust and rapport ✨
• Understanding of "client call flow"
• Quick thinking to manage client needs effectively
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist customers ❤️
• Tenacity to understand and fulfill customer needs

Educational Requirements 🎓

No degrees are necessary! This is a great work-from-home opportunity for anyone ready to start their own business and be their own boss.

What You'll Be Doing 🎯

Providing excellent inbound billing customer service calls.

How to Get Started ▶️

• Apply
• Have a computer
• High-speed wired Internet (no Wi-Fi)
• Phone with headset
• Pass a background screening

This is not an employment offer but an opportunity to enter into a business-to-business relationship with Parkes & Co.

Requirements 🔍

Background Screening ✅

• Must have no felonies or fraudulent behaviors

PC Requirements 💻

• Desktop/tower computer with a separate monitor recommended
• Prohibited: Dual boot machines, Netbooks, Tablets, All-in-One computers (not compatible)
• CPU Speed: Dual-core 2.8 GHz or better (e.g., Intel i class or AMD Phenom X2 or better). No Atom, Celeron, Pentium, or Opteron processors.
• Hard Drive: 20 GB minimum available space, 60 GB total
• Memory: 4 GB RAM or better
• Operating System: Windows 7 or Windows 10 (Windows 8/8.1 not supported by some clients)
• Connection & Speed: Hard-wired connection only; minimum 10 Mbps download / 3 Mbps upload; latency below 120 ms
• Monitor: 1280 x 1024 or 1920 x 1080 resolution; dual monitors may be required

Mac Requirements 🍎

• Macs must have an Ethernet port
• MacBook Air and USB-C ports are unsupported
• Boot Camp and a licensed Windows OS must be installed

Accessories, Software & Internet/Phone Providers 🖥️📞

Required Accessories 🎧

• USB headset with a microphone (for certification) — recommended brands: Logitech, Plantronics, Microsoft
• Hard-wired telephone with headset (for production/service) — recommended: Plantronics S12

Internet & Phone Service Providers 📶📞

• Hard-wired broadband Internet via DSL, Cable, or Fiber
• No wireless connections allowed for system access
• Prohibition on using proxies or VPNs
• Satellite, Microwave, and Mobile Hotspot Internet are not permitted
• Hard-wired landline telephone service Only; softphones and mobile phones are not permitted
• Telephone line should not interface with the computer and should have no voicemail, fax, or additional features (except unlimited long distance if needed)

Benefits 🎉

• Work from home 🏡
• Set your own schedule ⏰
• Scale your income potential 📈