Medix Is Hiring A Customer Service Rep Bilingual Mandarin

Join Our Team as a Bilingual Mandarin Member Services Representative in a Managed Care Call Center (Hybrid - New York City) ✨

We are looking for a compassionate, customer-focused professional fluent in Mandarin and English to support members in a dynamic healthcare environment. If you have healthcare customer service experience and thrive in high-volume settings, this is an excellent opportunity to make a meaningful impact!

Overview

As a Bilingual Mandarin Member Services Representative, you will assist members with a variety of healthcare questions and needs within a fast-paced managed care setting. This hybrid role combines remote and in-office work in New York City, ideal for those passionate about helping patients navigate their benefits and healthcare services.

Responsibilities

• 📞 Handle inbound and outbound member service calls in both Mandarin and English
• 💬 Assist members with benefit questions, eligibility, authorizations, claims, and provider information
• 📝 Document all member interactions accurately within internal systems
• 🤝 Resolve member concerns professionally while ensuring a positive customer experience
• 🔄 Coordinate with internal departments for timely issue resolution
• 🎓 Educate members on healthcare plans, managed care programs, and available resources
• 🔐 Maintain compliance with HIPAA and confidentiality standards
• 🎯 Meet productivity, quality, and customer satisfaction metrics

Requirements

• 🌐 Fluent in Mandarin and English (spoken and written)
• 💼 Previous healthcare customer service or call center experience required
• 🏥 Experience in managed care, Medicare, or Medicaid preferred
• 🗣 Strong communication and problem-solving skills
• 💻 Comfortable working in a high-volume call center environment
• 🖥 Proficiency with computer systems and documentation tools
• 🔧 Experience with Salesforce or similar CRM platforms preferred
• 🎓 High school diploma or equivalent required

Schedule & Environment

• 🧑‍💻 Hybrid work environment combining remote and on-site work
• 🎓 Training provided to set you up for success
• 🤝 Collaborative, team-oriented healthcare setting

Preferred Background

• 🏥 Managed care or health insurance experience
• 🗣 Bilingual healthcare support experience
• 🩺 Member or patient-facing customer service background

For California Applicants 📋

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws such as the City of Los Angeles' Fair Chance Initiative, San Francisco Fair Chance Ordinance, and California Fair Chance Act. The role may require a background check due to responsibilities involving patient care, confidential information, or working with vulnerable populations. This position significantly impacts our operations and the safety and well-being of those we serve.

About Medix

At Medix, we are committed to delivering workforce solutions across multiple industries. Named among the Best and Brightest Companies to Work For in the Nation for two consecutive years, and ranked as one of Inc. Magazine's fastest-growing companies, we strive to positively impact 20,000 lives — including our clients, talent, and co-workers.

Are you ready to lock arms with us and make a difference? Join our dedicated team today!