Patrique Mercier Recruitment By Nellie Is Hiring A Customer Service

Patrique Mercier Recruitment FR is thrilled to present a wonderful opportunity for an Italian-Speaking Customer Service Representative at a renowned Consumer Goods Company in Greece. This position is ideal for individuals passionate about delivering exceptional customer service in a dynamic, consumer-focused environment. 🚀

📝 Key Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and other communication channels.
• Assist clients with inquiries related to consumer products, order management, and fulfillment processes.
• Respond to customer complaints and questions with professionalism and empathy, aiming for effective solutions.
• Maintain a thorough understanding of company products and services to deliver accurate information.
• Document customer interactions systematically to improve service quality and satisfaction.
• Collaborate with internal teams to resolve complex issues as they arise.
• Contribute to continuous improvement initiatives to enhance the overall customer experience.
• Ensure fluency in Italian and English, both written and spoken.

💼 Ideal Candidate Profile

• Experience in customer service, preferably within the consumer goods sector.
• Excellent communication skills with a focus on client satisfaction.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A proactive attitude with the capacity to work effectively in a team-driven environment.

🎁 Benefits & Perks

• Private Health Insurance
• Comprehensive Training & Development
• Performance Bonus
• Two Extra Salaries Per Year
• Fully Paid Training
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons, discounts, and other exclusive perks 🎉