Dalkia Energy Solutions Is Hiring A Customer Service

We are seeking a bilingual (English/Spanish) Customer Service Representative to provide exceptional support to our customers via phone, email, chat, or in person, ensuring their service needs are met efficiently and professionally. 🚀

Role Summary

The CSR responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. They resolve routine and some complex issues, communicate solutions, and analyze customer service needs, referring to other departments as necessary. Internal applications and databases are used to record activities and research product information.

This role requires bilingual fluency in English and Spanish.

Job Responsibilities

Customer Interaction 🤝

• Respond to customer inquiries via phone, email, live chat, or in person.
• Address questions about service availability, streetlight installation, maintenance, billing, and outages.
• Provide timely and accurate updates regarding the status of service requests.
• Assist customers reporting issues with streetlight functionality (e.g., outages, flickering lights, or damaged infrastructure).

Service Support 🛠️

• Log customer complaints, troubleshoot issues, and escalate complex concerns to technical support or operations teams.
• Schedule maintenance requests and follow up on service timelines.
• Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company.

Customer Records Management 📁

• Accurately document customer interactions, service requests, and issue resolutions in the customer management system.
• Ensure all records are current and complete for future reference and reporting.

Problem Solving & Conflict Resolution 💡

• Handle challenging customer situations with patience and professionalism.
• Collaborate with other departments to resolve customer issues promptly and effectively.
• Maintain a customer-first attitude, ensuring all inquiries are resolved satisfactorily.

Compliance & Knowledge Maintenance 📚

• Stay informed about company policies, service updates, and regulatory changes affecting customer service.
• Ensure adherence to utility regulations and standards related to customer interactions and data management.

Preferred Skills & Qualifications ⭐

• High school diploma or equivalent; some college education preferred.
• 1-2 years of customer service experience, ideally in utilities, telecommunications, or service sectors.
• Strong written and verbal communication skills.
• Proficiency with customer management software and Microsoft Office Suite.
• Problem-solving skills with tactful handling of customer complaints.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Knowledge of street lighting systems or utility operations is a plus.

Key Competencies 🏆

• Customer-focused, with a proactive problem-solving approach.
• Excellent interpersonal skills and rapport-building ability.
• Strong attention to detail and organizational skills.
• Adaptability to industry and technological changes in customer service.

Additional Details 📍

Location: On-site in San Antonio, Texas

Salary: Competitive and commensurate with experience

Benefits include medical, dental, vision, life, STD, LTD insurance, 401(k) retirement plan, PTO, holiday pay, and opportunities for professional development. 🎉