Concentrix Is Hiring A Customer Service

Join Our International Customer Support Team! 🌍

We are seeking a multilingual customer service professional with strong communication skills and a passion for helping clients worldwide.

Qualifications & Skills

• Fluent in French
• Excellent communication skills
• Good learning ability
• Ability to work effectively in a fast-paced environment

Job Responsibilities

• Communicate with clients via email, online, and voice channels in French, German, Spanish, or Italian.
• Assist clients with inquiries related to logistics, returns, exchanges, and after-sales technical support for smart home products such as robot vacuums, floor scrubbers, hair dryers, and other small appliances on Amazon and overseas e-commerce platforms.
• Analyze customer needs through effective communication and enhance customer satisfaction with accurate and professional responses.
• Provide timely feedback on service issues and actively suggest improvements.

Working Hours

During daylight saving time: 15:00 - 24:00

During standard time: 16:00 - 01:00

Schedule: Work five days a week with two days off.

Benefits & Perks 🎁

• Social insurance and housing fund upon employment, with additional commercial insurance after 12 months.
• Annual salary adjustments in July and August, including promotional and special salary increases.
• Paid annual leave:
• First year: 5 days (prorated based on hire date)
• Second year: 10 days
• Fourth year and beyond: 15 days (maximum)
• Birthday leave and other statutory holidays.
• 10 days of sick leave annually.
• Annual physical examinations.
• Thirteenth-month salary as a bonus.