First National Bank of America Is Hiring A Customer Service Bilingual Supervisor

Join Our Team as a Bilingual Customer Service Supervisor at First National Bank of America! 🚀

Looking for a dynamic opportunity to lead and serve? First National Bank of America is seeking a motivated bilingual professional fluent in Spanish and English to enhance our customer experience in the mortgage industry while fostering a supportive team environment.

Position Overview

Role: Customer Service Bilingual Supervisor
Type: Full-time
Hours: Monday – Friday, 8:00 a.m. – 6:00 p.m., 8-hour shifts 🕗

Qualifications

• 🌟 Exceptional verbal communication skills in both English and Spanish
• 🧩 Ability to effectively navigate challenging customer interactions
• ⏱️ Proven experience working efficiently in a fast-paced environment, maintaining composure and high morale
• 📝 Strong self-management and prioritization skills
• 🤝 Patience and active listening abilities
• 🎯 Prior management experience with demonstrated leadership success (preferred)
• 💡 Innovative thinking and ability to implement new ideas
• 💻 Familiarity with Microsoft Excel, Word, and general computer skills

Key Responsibilities

• 🌟 Deliver consistently outstanding service that exceeds customer expectations
• 🎯 Motivate and lead Customer Service Representatives to achieve exceptional results
• ⚡ Respond swiftly and effectively to internal and external customer inquiries
• 🔄 Communicate and adapt to changes in policies and procedures
• 🛠️ Establish and improve departmental processes
• 🚀 Lead daily operations of the Customer Service Department
• 📞 Handle supervisor-level calls and escalations
• 🤝 Assist with hiring, training, and staff development
• 🗓️ Help coordinate employee schedules
• 🦸‍♂️ Lead the team confidently without requiring additional supervision
• 🎥 Monitor calls to ensure adherence to our high standards
• 📝 Maintain current policies and implement innovative initiatives

Employee Benefits

• 💊 Medical insurance with multiple plans, including HSA and traditional options – premiums as low as $0.00
• 🦷 Dental plans with premiums as low as $0.00
• 👁️ Vision coverage with low premiums
• 🧸 Discounted childcare services
• 🐾 Pet insurance options
• ⏳ Paid Time Off (PTO)
• 💼 401(k) plan with employer matching contributions

Our Commitment

At First National Bank of America, we value individuals with a "servant's heart" and a humble attitude that prioritizes others' needs. We celebrate efforts that exceed expectations — whether enhancing customer value or supporting colleagues.

We believe that just like compound interest, the small acts of kindness and dedication can lead to substantial positive impacts. Our success is built on the talent and dedication of our people.

Additional Information

Note: These statements describe the general responsibilities and expectations for this role and are not exhaustive. First National Bank of America utilizes E-Verify to confirm employment eligibility and is an Equal Opportunity Employer.