STRADA Is Hiring A Customer Service Associate

Customer Service Associate With German 🔹 Join Strada and make an impact in international workforce management

At Strada, we believe that possibility isn't just a promise—it's the foundation of everything we do. Join our team to unlock your potential and contribute to meaningful projects across industries and regions worldwide.

Company Overview

Strada is a leading provider in people, payroll, and technology solutions, simplifying international workforce management. Operating in over 180 countries, we design cloud-based, people-first solutions that help organizations grow and empower workforces to excel.

Key Responsibilities

• 🕒 Monitor and manage ticket queues using appropriate tools to ensure timely handling of tickets, adhering to defined thresholds
• 🔄 Identify deviations from standard service scope and support change request opportunities
• 💬 Respond effectively to queries from client employees and business partners, aligning with standards and contracts
• 📝 Perform HR data entry with validation, ensuring accuracy according to standards and client agreements
• 🔍 Provide HRIS navigation support to clients
• 🤫 Handle sensitive and confidential information appropriately
• 🚀 Participate in projects as required and assigned

Requirements

• 💻 Basic understanding of MS Office tools (Excel, Word, PowerPoint)
• 🗣️ Advanced proficiency in English and German
• ⏳ 1-2 years relevant experience in Payroll, HR Benefits, or HR Outsourcing
• 🎯 Experience in customer service or working with HR and payroll data is a plus
• 🌍 Flexibility to support a global and fast-paced environment
• 🔍 Attention to detail
• ✍️ Excellent written and verbal communication skills
• 🧠 Self-motivated with a strong willingness to learn

What We Offer

• 🩺 Private medical care (Luxmed)
• 🏡 Opportunity to work from home
• 🌐 Development prospects within a multinational organization
• 🎁 Attractive benefits package
• 😄 A positive and collaborative work environment

Our Values

• ⚡ Anticipate Customer Needs: Staying ahead of trends for our customers' growth and success
• 🎯 Own the Outcome: Taking responsibility for delivering excellence
• 🚀 Work Smarter: Moving faster to drive change and accomplish more
• 🤝 Empower Each Other: Collaborating to solve challenges effectively
• ❤️ Care About Our Work: Recognizing the impact of our efforts on millions

Additional Support & Commitment

At Strada, we support your entire self with benefits including health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. Our commitment extends to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported. We are an Equal Opportunity Employer dedicated to eliminating discrimination and supporting underrepresented groups.

Legal & Recruitment Information

All offers are contingent upon successful completion of background checks, which may include identity, education, employment, criminal history, global watchlist checks, credit reports, and drug testing, depending on the role and location. You will be informed of specific requirements during the recruitment process.

Applicants must have valid work authorization in the country of application, without the need for visa sponsorship by Strada.

This job description does not limit Strada's right to reassign responsibilities to subsidiaries, partners, or future business acquisitions.