VetJobs Is Hiring A Customer Service Associate Bilingual

Join Our Team as a Customer Service Associate! 🚀

Attention military-affiliated job seekers! We collaborate with partner companies to connect qualified veterans, transitioning military personnel, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers with exciting career opportunities. If you meet the required skills, education, and experience, click the submit button to get started!

💰 Compensation Overview

The annual base salary for this position is nationally competitive, reflecting the broad salary range across the country. The final salary will depend on factors such as role scope, complexity, location, skills, education, credentials, and experience. Additionally, employees may be eligible for performance-based cash incentives as part of our comprehensive benefits package.

💵 Salary Range

$39,200.00 - $64,700.00

🎯 Target Openings

2 positions available

📌 What Is the Opportunity?

Are you passionate about helping others? Do you excel at delivering excellent customer service with professionalism and efficiency? As a frontline representative at Travelers, you will be the first point of contact for customers, agents, brokers, and internal teams. Your role involves managing a high volume of inquiries via inbound calls and demonstrating empathy to resolve customer needs effectively.

This position offers growth opportunities as you expand your communication, technical, and business skills. Please note, completing an online pre-employment assessment is part of the hiring process. Further details and accommodations, if needed, will be provided during the application process.

📝 What Will You Do?

• Complete new hire training successfully.
• Handle inbound customer and partner inquiries via calls, emails, chats, and other channels, taking appropriate actions to resolve issues.
• Increase interaction diversity by developing your knowledge of quotes, policies, coverage options, billing, audits, or application support as you grow in your role.
• Build and nurture customer satisfaction and trust through active listening and accurate, thorough responses.
• Navigate multiple systems and platforms simultaneously while engaging with customers.
• Adapt communication styles to provide positive, empathetic, and consistent customer experiences.
• Ensure all interactions are accurately documented following established guidelines and procedures.
• Support departmental projects and initiatives, and pursue developmental opportunities.
• Perform other duties as assigned.

🆔 Job Details

• Auto req ID: 470363BR
• Minimum Education: High School/GED
• Job Category: Insurance
• Affiliate Sponsor: Travelers Insurance

🎯 What Will Our Ideal Candidate Have?

• Previous customer service experience.
• Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Proficiency with technology and navigation across multiple systems.
• Critical thinking and information analysis abilities for decision-making.
• Excellent organizational and time management skills to handle a fast-paced environment.
• Flexibility and resilience to adapt to change.
• A desire for continuous learning and skill development.

📋 Must-Haves

• High school diploma or GED.
• Fluency in English and Spanish.
• Location: Richmond, Virginia
• Job Code: Ins Insurance
• Salary Range: $30,000 - $45,000