Sixt Is Hiring A Customer Service Agent

Embark on an exciting remote customer service career where your German and English language skills are your superpower, and enjoy working comfortably from your home in Spain! 🇩🇪🇬🇧

German and English Speaking Customer Service Agent (M/F/D) - 100% Remote

About SIXT 🚗

SIXT is one of the world's leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. We're dedicated to delivering outstanding experiences to our customers every single day. Our Customer Service team is the heartbeat of that promise, and we're expanding it with passionate, people-first professionals.

Your Role 🎯

• Serve as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
• Handle inquiries efficiently and empathetically via phone and email to ensure a smooth, positive experience at every touchpoint.
• Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
• Enhance customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
• Identify and escalate complex cases when necessary, collaborating closely with internal teams for timely resolutions.
• Contribute to the team by supporting administrative tasks and sharing knowledge to improve overall performance.

Your Skills 🛠️

• Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!).
• Customer focus: Passionate about service excellence and helping customers find the right solutions.
• Professional experience: At least 1 year in a customer-facing or service-oriented role.
• Technical skills: Proficient in MS Office; experience with CRM systems is advantageous.
• Communication skills: Strong verbal and written abilities with a positive, professional tone.
• Flexibility & reliability: Able to work on a rotating schedule from Monday to Sunday, fully remotely, with a stable internet connection and quiet workspace.

What We Offer 🎁

• 100% Remote Work: Enjoy excellent work-life balance, working entirely from home anywhere in Spain.
• SIXT Employee Benefits: Exclusive discounts on rental, sharing, rides, SIXT+, plus deals on travel, tech, lifestyle, and more.
• International Environment: Be part of a diverse, multilingual team across multiple countries and cultures.
• Professional Growth: Access to training, development resources, and learn from an experienced, motivated team.
• Team Spirit: Participate in team-building activities, virtual events, and global company gatherings.
• Stability & Purpose: Join a premium global brand with over 110 years of history and a forward-looking vision for mobility.