Imperial Cleaning Is Hiring A Customer Service Administrative Specialist

Join our vibrant team at Imperial Cleaning in Amityville, NY 11701, as a Full-Time Bilingual Customer Service/Administrative Specialist. Immerse yourself in an energetic work environment that prioritizes customer satisfaction and professional excellence! 🚀

Become a Key Player in a Customer-Centric Culture

This onsite role offers the opportunity to directly engage with clients, build meaningful relationships, and sharpen your problem-solving skills within a fun and dynamic atmosphere. With a competitive hourly rate of $28-$30, your contributions will be valued and rewarded as part of our high-performing team. 💼

Your bilingual skills in English and Spanish will significantly enhance communication and make an impact on the diverse clientele we serve.

What Benefits Can You Expect? 🎉

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Flexible Spending Account (FSA)
• Competitive Salary
• Paid Time Off
• Snack/Drink Room
• Employee Discounts

Responsibilities and Daily Tasks

As a Bilingual Customer Service/Administrative Specialist, your daily responsibilities will include:

• Managing incoming calls and responding to inquiries with empathy and professionalism ☎️
• Resolving customer issues efficiently
• Scheduling and rescheduling appointments
• Maintaining accurate records and customer interactions
• Coordinating services and providing estimates to clients
• Processing invoices and monitoring crew schedules
• Assisting with administrative tasks to ensure a seamless customer experience
• On-call support for emergencies, demonstrating your commitment to exceptional service 🚧

Are You the Right Fit? 🤔

To excel in this role, you should possess:

• Exceptional communication skills in English and Spanish
• Strong problem-solving and customer service abilities
• Attention to detail and organizational skills
• A customer-centric attitude with a positive, adaptable mindset
• Effective time management capabilities
• Proficiency in Microsoft 365 (Word, Excel, Outlook) and the ability to learn new software)

Note: Applicants must be 18+ years old. This internal position is titled "Residential Operations Specialist".

Job Requirements and Details

• In-office role, Monday through Friday from 8am to 5pm (flexible when necessary)
• 3-5 years of professional office experience
• Minimum 2-year college degree; a 4-year degree is a plus
• Bilingual in English and Spanish is a must
• Customer-focused with a results-driven approach
• Ability to manage multiple tasks efficiently
• Basic knowledge of computer applications; training on proprietary software will be provided

Take the Next Step! 🚀

If this sounds like the perfect opportunity for you, apply now and become part of a team that embodies integrity, empathy, and excellence in every interaction!