Quince Is Hiring A Customer Experience Specialist

Join Quince as a Customer Experience Specialist and be the heart of our brand by creating meaningful connections with our customers across multiple channels. If you’re passionate about impact, growth, and purpose, you’ll find a welcoming environment to thrive and develop your career.

About the Role

• Engage with Customers: Connect via chat, email, phone, and social media channels. Solve problems with empathy, guide authentically, and share insights to enhance our service.
• Ownership & Empathy: Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Turn challenges into positive experiences with compassion.
• Efficiency & Insights: Navigate tools efficiently while maintaining a human touch. Share insights and identify recurring patterns to improve overall customer experience.
• Product Expertise: Become a knowledgeable product advocate to assist customers authentically.

Career Development Opportunities

Specialist Tracks

• Category Expert in: Home, Jewelry, Health & Wellness

Leadership Tracks

• Progress from Senior Associate to Team Lead to Customer Experience (CX) Manager

Enablement Tracks

• Options include: Quality & Training or Workforce Management

Our Expectations & Requirements

• Ownership & Initiative: Take full responsibility for outcomes and anticipate customer needs.
• Digital Adaptability: Embrace new tools to enhance service quality.
• Empathy & Authenticity: Build customer loyalty through warm, polished, and genuine interactions.
• Adaptability: Thrive amidst change while maintaining calm and consistency.
• Language Skills: Bilingual in French and English, both written and spoken.
• Technical Setup: Dedicated, quiet workspace with reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
• Experience & Education: Minimum 2 years of customer service experience, proven ability to build relationships remotely, and a High School diploma or GED.

Why Join Quince?

At Quince, you will find a strong sense of belonging, opportunities for growth in your career, and the chance to make a meaningful impact every day. Be part of our mission to deliver exceptional service with empathy and authenticity. 🚀✨