Protective Life Is Hiring A Customer Experience Specialist

Join us in making a meaningful impact on millions of lives by providing essential protection and peace of mind to our customers. 💙

About the Role

Protective is seeking a Customer Experience Specialist who is detail-oriented and customer-focused to become a vital part of our dynamic team. In this role, you will handle incoming business and cancellations with accuracy, ensuring a seamless experience for our customers. Your dedication to quality service will uphold our standards of excellence.

As a bilingual team member, you’ll play a crucial role in fostering inclusive communication by supporting our Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and efficient environment for all. 🌐

Fluency in both Spanish and English is a requirement for this role.

Responsibilities

• Process incoming business and cancellations with precision and timeliness
• Meet or exceed established production and quality benchmarks
• Deliver exceptional service to both internal and external customers
• Support Spanish-speaking stakeholders by facilitating clear and effective communication

Skills & Qualifications

• Bilingual Communication: Fluent in Spanish and English, with strong written and verbal skills
• Preferred Experience: At least 3 years in a customer service or operations role
• Customer Service & Collaboration: Ability to deliver exceptional service and work effectively across teams
• Analytical & Problem-Solving: Strong decision-making skills to resolve issues and enhance processes
• Adaptability & Organization: Capable of managing multiple priorities in a fast-paced environment
• Technical Proficiency: Experienced with Microsoft Word, Excel, Outlook, SharePoint, MS Teams; greenscreen systems experience is a plus

Employee Benefits 🎉

We prioritize the wellbeing of our employees and their families through a comprehensive benefits package:

• Health, dental, and vision insurance 🏥
• Mental health benefits and an employee assistance program 🧠
• Paid time off, parental leave, short-term disability, and cultural observance days ⏳
• Financial wellbeing via healthcare accounts, pension plans, and 401(k) with Company matching 💰
• ProHealth Rewards platform for improving wellbeing and earning cash rewards 🌟

Eligibility for specific benefits may vary based on the position and plan terms.

Accommodation & Inclusion

If you require an accommodation during the application process due to a disability, please contact us at eric.hess@protective.com. Your information will be kept confidential and used solely for determining appropriate accommodations.

This email is exclusively for accommodation requests. General employment questions should not be sent here.

We are committed to being an inclusive, equal opportunity employer focused on attracting, retaining, and growing a diverse workforce. 🌍

Additional Information

We may utilize AI tools for parts of our hiring process, such as application review and assessment, but human judgment remains the final decision-maker. For more details on how your data is handled, please contact us.

Targeted salary range for this role: $40,000 - $45,000. Actual salary may differ based on location, skills, and experience. This range is part of our comprehensive compensation package.