Percepta Is Hiring A Customer Experience Specialist Bilingual

Join a company dedicated to delivering first-class customer service while embracing a vibrant multicultural environment! As a French Bilingual Customer Experience Specialist, you'll be pivotal in creating memorable customer interactions and fostering loyalty across markets.

What You’ll Be Doing

The Customer Experience Specialist (CXS) will collaborate with customers and prospective buyers, nurturing relationships through understanding their needs, concerns, lifestyle, and preferences. By actively listening, providing expert knowledge, and resolving issues promptly, you'll help maintain our reputation as a high-quality automotive provider. Your empowered role involves making decisions with customer satisfaction tools to ensure loyalty and positive experiences.

During a Typical Day, You’ll

• Deliver exceptional service by building trust and enthusiasm, guiding customers from initial website engagement to pre-purchase support. This includes vehicle details, local promotions, specifications, connecting customers with dealerships, and educating about products and services.
• Serve as a product and service knowledge resource.
• Coordinate activities for special events when required.
• Actively listen and steer customer interactions professionally and efficiently.
• Bridge communication between customers, service support, and dealerships, following up to ensure satisfaction.
• Handle inbound calls, emails, and chats related to sales and service courteously and knowledgeably.
• Follow up diligently through organizational and communication skills—both verbal and written.
• Resolve customer issues utilizing all available resources, including dealers, service teams, SMEs, leadership, and field engineers.
• Respond promptly to email and voicemail messages, following through on commitments.
• Document customer inquiries and concerns accurately.
• Use customer satisfaction tools such as financial assistance, service plans, and maintenance programs to address issues.
• Participate in marketing and sales initiatives.
• Achieve or exceed goals set by management.
• Provide feedback for continuous improvement of departmental performance.
• Collaborate seamlessly with team members, offering support whenever needed.

What You Bring to the Role

• High school diploma required; Associate or bachelor’s degree is a plus.
• Minimum of 2 years experience in customer service, call centers, hospitality, public relations, or sales.
• Experience in luxury fields (hospitality or branded products) is advantageous.
• Knowledge of the automotive industry is a plus.
• Exceptional verbal and written communication skills.
• Strong customer service, interpersonal, and relationship-building skills.
• Fluency in English and French (oral and written), with grammar and etiquette proficiency.
• Typing speed of at least 30 words per minute.

What You Can Expect

• Starting pay rate of $18.34 per hour plus $2.00/hr bilingual differential.
• Comprehensive Health/Dental/Vision/Life Insurance.
• Benefits like FSA and HSA.
• 401(k) retirement plan.
• Vacation, Sick Leave, and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance and Discount Programs.
• Ongoing Training and Development.
• Employee Rewards Program.

A Bit More About Your Role

This position serves as the single point of contact for customers regarding sales, product information, service issues, and dealer communications. Customer interactions will be through a mix of inbound/outbound calls, emails, and other correspondence.

About Percepta

Founded in 2000 as a joint venture with TTEC, Percepta specializes in building customer loyalty globally. Delivered across multiple channels and languages, we pride ourselves on providing first-class service in every market we support.

Our Core Values

• Lead with humility – Listening first, leading with empathy, and remaining grounded for growth.
• Service beyond self – Serving clients, customers, and teammates with integrity and care.
• Leave it better – Taking ownership to improve processes, people, and places.
• Win together – Celebrating and supporting each other as a team.
• Deliver remarkable – Going beyond expectations to create impactful moments.

Percepta is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce that respects all perspectives and cultures. We believe diversity fuels our strength, enabling us to view challenges from different vantage points, and empowering every individual to contribute uniquely. We value authenticity and strive to make every team member feel appreciated and comfortable at work.

🌎 Our diversity makes us stronger and better equipped to serve our global community!