Benjamin Moore Is Hiring A Customer Experience Representative

Join Benjamin Moore and become part of a legacy that spans over 140 years, where your contributions help inspire creativity, support communities, and foster a vibrant work environment! 🎨✨

About Us

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie.

Our culture of excellence and transparency encourages colleagues to bring their authentic selves and share their unique perspectives every day. We believe our people are the driving force behind our success. We invest in our team through promoting work-life balance, competitive benefits, ongoing learning, and skill development.

Join us and be part of a brand that inspires creativity, innovation, and passion to support locally-owned stores worldwide.

Click here to see how you can paint your future!

Customer Service Role at Benjamin Moore

Our Customer Service team members represent the Benjamin Moore brand by delivering best-in-class customer experiences. The ideal candidate will possess a passion for people, maintaining a positive, empathetic, and professional attitude. Flexibility, mindfulness, and humility are key qualities we seek.

They will work effectively with customers and colleagues from diverse backgrounds to achieve shared goals.

Qualifications

• 🇨🇦 Bilingual in Canadian French
• ▶️ Commutable to either the Montreal office or Flanders, NJ office 4 days per week (this is not a remote role)
• 🗣️ Minimum of 2 years customer contact center experience preferred
• 💼 Strong customer service focus and organizational skills
• 📝 Excellent verbal, written, and telephone communication skills
• 🖥️ Advanced knowledge of Windows, MS Office Suite, and web browsers
• 🔧 Ability to multi-task with keyboarding and phone skills
• 🤝 Ability to work well in a team environment
• ⏰ Flexibility to work occasional overtime
• 🧩 Effective problem-solving abilities and information synthesis skills

Responsibilities

• 🔄 Stay updated on all platforms used for sales and order placement
• 🛍️ Support retailers with their online activities
• 📖 Embrace change and apply new training knowledge regularly
• ✅ Achieve proficiency with company policies regarding promotions, freight, and product info
• 📦 Provide customers with information about orders, delivery, product availability, pricing, and promotions
• 🤝 Coordinate with Logistics to handle special delivery requirements and resolve product availability issues
• 😊 Maintain a cheerful demeanor and build strong relationships with customers and colleagues
• 🎨 Exercise creativity and flexibility to meet customer experience expectations
• 🔍 Handle inquiries and complaints effectively, escalating issues when necessary
• 📞 Deliver exceptional customer service via phone and written communication
• 🌟 Demonstrate emotional intelligence, working effectively with diverse individuals and seeking feedback for growth
• 🖱️ Navigate systems, procedures, and resources to provide accurate and prompt resolutions
• 🗂️ Prioritize and manage multiple tasks within tight deadlines
• 🔧 Perform additional duties as assigned

Physical Requirements

• 💺 Prolonged desk work on a computer
• 📦 Ability to lift up to 15 lbs. occasionally (e.g., files, boxes of documents)
• ✍️ Frequent use of hands and fingers for typing, writing, and handling documents
• 👀 Visual activity for reviewing documents, spreadsheets, and screens
• 🚶‍♂️ Occasional standing, walking, and reaching within the office environment
• ✈️ Ability to travel as needed