Pasona N A, Inc. Is Hiring A Customer Experience Lead Bilingual

Pasona N A, Inc. is seeking a talented Head of Customer Experience in Deer Park, NY, to oversee and enhance the entire customer journey—from lead acquisition to issue resolution. This vital role involves leading CRM platform selection, managing related processes, and driving improvements across Sales and Customer Success teams. The ideal candidate will bring experience in customer experience or operations, be proficient in Japanese, and possess a strong understanding of CRM systems. Offering a competitive salary with bonuses included, this is an excellent opportunity to lead innovative customer experience initiatives. 🚀

🔍 Job Overview

Position: Head of Customer Experience

Location: Deer Park, NY

Company: Pasona N A, Inc.

🎯 Key Responsibilities

• Own and optimize the entire customer lifecycle, from lead acquisition to issue resolution
• Lead the selection and management of a CRM platform
• Improve processes across Sales and Customer Success teams

🎓 Ideal Candidate Profile

• Experience in customer experience or operations
• Proficiency in Japanese
• Strong grasp of CRM systems

💰 Compensation & Benefits

Includes a competitive salary and bonuses.