Crash Champions Is Hiring A Customer Experience Associate I

Join Our Fast-Growing Industry Leader: Crash Champions

Crash Champions, the largest founder-led multi-shop collision repair operator in the U.S., is expanding our team and seeking a dedicated Customer Experience Associate to deliver top-tier service across more than 650 locations nationwide. Become part of a company that values people first and champions exceptional service! 🚗✨

About Crash Champions

Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, Crash Champions has grown into a remarkable brand with a vision centered on superior collision repair service. We also operate the premium Crash Champions LUXE | EV Certified centers, specializing in highline and luxury EV repairs. With a presence in 38 states, we serve our customers at state-of-the-art facilities with a commitment to excellence.

Responsibilities

• Ensure best-in-class customer service during the vehicle repair process 🚘
• Maintain high levels of communication, enthusiasm, and problem-solving skills 💬
• Schedule customers for collision repairs and estimate appointments following SOPs 📅
• Handle large volumes of inbound and outbound customer communications professionally 📣
• Assist with rental reservations and tow scheduling 🚗
• Demonstrate urgency and empathy in all interactions ⏱️❤️
• Clarify, research, plan, and respond to customer inquiries thoroughly 🕵️‍♂️
• Resolve problems by active listening and resource utilization to ensure customer satisfaction ✅
• Multitask across multiple communication channels effectively 📱💻
• Follow department processes to ensure consistent performance 🔄
• Maintain company-issued equipment and report issues promptly 🛠️
• Act in a manner that fosters positive outcomes for customers and the company 🌟
• Keep customer and company information confidential 🔐
• Perform additional duties as assigned by management 🎯

Qualifications

• High School diploma or G.E.D. 🎓
• Willingness to work rotating Saturdays and flexible schedules 🗓️
• Modern, high-speed internet that meets minimum requirements 🌐

Work Hours & Compensation

The Customer Experience Associate position offers a flexible schedule, including weekends, with the following hours:

• Monday – Friday: 10:30am - 7:00pm CST
• Saturday: 8:00am - 12:00pm CST (rotating, subject to change)

📝 The position pays between $17.50 and $18.00 per hour, based on experience and qualifications.

Benefits & Perks

Crash Champions offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance 🏥
• Group Life and Disability Insurance 💖
• 401k Retirement Plan with company match 💼
• Referral Bonus (“Crash From Crash”) 🎁
• 5 Paid Holidays 🎉

We are dedicated to providing competitive compensation, tailored to your skills, experience, and certifications.