Printpack Is Hiring A Customer Demand Analyst - Bilingual

Join our team as a Customer Demand Analyst! We're seeking a bilingual (Spanish & English) professional with strong planning, data analysis, and communication skills to drive operational excellence and exceptional customer service. 🚀

About the Role

Key Skills & Qualifications

• Bilingual proficiency in Spanish and English
• Strong skills in planning, implementing, controlling, and reviewing processes
• Expertise in analyzing, integrating, and interpreting data
• High-level communication skills — adept at developing relationships, collaborative selling, motivating teams, and acting as a liaison

Preferred Skills

• Proficient in Windows & Microsoft Office Suite (Excel)
• Exceptional oral and written communication skills
• Ability to work well under pressure with a sense of urgency and manage multiple priorities
• Self-directed with the ability to make sound decisions independently
• Strong analytical skills
• Commitment to flawless execution for Printpack and our customers

Key Responsibilities

• Manage daily operations planning for specific Printpack customers, overseeing items, orders, inventory, and shipment releases to meet customer needs while optimizing production resources
• Process orders and shipment releases accurately and promptly to ensure timely delivery of the right products
• Serve as the main point of contact between customers and internal teams for daily operations
• Follow up on internal and external customer needs and Printpack production requirements
• Analyze forecasts to proactively plan production, maintaining minimum stock levels and adapting plans to demand changes
• Research, investigate, and follow up on customer complaints
• Create and maintain reports supporting sales and customer service, such as inventory, order status, and trial reports
• Build and nurture strong relationships with internal and external customers, demonstrating a high level of commitment to excellent customer service

Minimum Qualifications

• Bachelor’s Degree and/or equivalent experience in related fields
• Previous customer service experience
• Familiarity with PRISM / OMS & HP systems is a plus
• Leadership capabilities are desirable but not mandatory
• Willingness to travel for customer visits
• Fluency in Spanish is desirable but not required

Our Commitment to Diversity 🤝

Printpack is proudly an equal-opportunity employer. We are dedicated to fostering an inclusive environment. Embracing diversity enhances our workplace culture and is essential to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, ethnicity, disability, military or veteran status, or any other characteristic protected by law.