The Fork Is Hiring A Customer Care Specialist

Customer Care Specialist (French Market) - Barcelona 🇫🇷✨

Join our vibrant team in Barcelona and become a key player in shaping memorable dining experiences across Europe! 🍽️

🌎 About TheFork

At TheFork, we believe that the best moments in life happen around the table. As Europe's leading restaurant booking platform, we connect a diverse community of loyal diners with their favorite restaurants worldwide. Powered by innovation and passion, we create unique dining experiences across 11 countries.

We are part of the Tripadvisor Group and pride ourselves on fostering a diverse, people-first culture rooted in respect, ownership, growth, and collaboration. If you're passionate about food, technology, and making an impact, your seat at the table awaits! 🎉

🚀 What You Will Do

• 📞 Answer incoming requests via phone, email, and chat.
• 🔎 Assist customers with questions related to our electronic reservation book, website, or app.
• 🤝 Empathize with customers and provide tailored solutions based on their specific needs.

👤 Who You Are

• 📍 Based in Barcelona.
• 🗣️ Native-level proficiency in French and fluent in English. Additional languages are a plus!
• 🧠 Open-minded with excellent communication skills.
• 💖 Genuine care for customer satisfaction and creating memorable experiences.
• 🛠️ Experience with CRM tools.
• 💼 Past experience in a customer support environment.

🎁 What We Offer

• 🌟 An energetic, collaborative team.
• 📄 Permanent contract.
• ⏰ Flexible working environment.
• 💰 Competitive fixed salary and bonus structure.
• 🍴 Lunch vouchers for each working day.
• 🌍 International teams within a multicultural setting across 10 European offices.
• 🤝 An inclusive, supportive work environment.
• 🎉 Lifestyle benefits covering expenses related to physical activities, leisure, family support, travel, and more.
• 📚 Continuous learning and development programs.
• 🧘‍♀️ Free access to the Calm app for mental wellness.
• 👶 Dedicated parental and caregiver leave policies.
• ⚖️ Programs promoting work/life balance.
• 🩺 Fully covered health insurance.
• 🔒 Life & Disability Insurance at no cost.
• 🏢 Modern offices with dining areas, coffee points, and leisure spaces.
• 🎉 Team-building events to foster connection.

🔒 Important Notices

All hiring processes are conducted through our official careers site and email communication. We do not request payments or use messaging platforms for recruitment. Please report any suspicious messages immediately.

TheFork is committed to fair hiring practices. If you have special needs requiring accommodations during the application or interview process, please contact ***. Our HR team will review your request promptly.