Wipro Is Hiring A Customer Care Representative

Join our team as a Customer Care Representative and become a vital part of Wipro Technologies, a leading global brand renowned for its extensive industry presence and innovative solutions. This role offers engaging shifts and an opportunity to build meaningful customer relationships through a variety of communication channels. 🚀

Job Details

Schedule:
- Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour break
- Flexible hours for French clients (hybrid schedule): 16:00-01:00 or 18:00-03:00
- Canada clients: Work from home with shifts from 16:00-01:00 or 18:00-03:00

About Wipro Technologies

We are thrilled to offer this exciting opportunity within a company with a rich history of excellence across multiple domains. As a Customer Care Representative, your primary mission will be to foster and maintain robust relationships with our client's organization while meeting established SLA and KPIs. 🌟

Responsibilities

• Handling calls: Managing inbound and outbound calls to address various customer inquiries.
• Multi-channel support: Managing chat, email, and social media transactions to resolve customer questions.
• Technical support: Troubleshooting issues related to client diabetes-device management software and apps.
• Request processing: Handling requests for free-of-charge items and assisting customers in product selection.
• Warranty management: Determining warranty applicability based on product complaints and coordinating orders or replacements.
• Record keeping: Logging product complaint details for further investigation by the quality team.
• Follow-up contacts: Making outbound calls to reconnect or follow up as part of CRM campaigns.
• Customer communication: Responding to inbound emails and messages via phone, email, or other channels.

Candidate Profile

• Language Skills: Advanced proficiency in English and French.
• Communication: Excellent verbal and written skills.
• Problem-solving: Ability to address customer concerns effectively and find solutions.
• Negotiation Skills: Strong negotiation abilities to secure favorable outcomes.
• Sales Knowledge: Understanding of sales strategies and techniques.
• Self-motivation: Highly motivated to deliver exceptional customer service.
• Resilience and Energy: Maintains high energy levels and personal resilience under pressure.
• Integrity: Commitment to ethical practices and compliance.