Odoo Inc Is Hiring A Customer Care Associate

Customer Care Associate - French Fluency 💼🇫🇷

Join a dynamic team supporting clients in a fast-paced environment while leveraging your language skills to enhance customer satisfaction.

Location & Work Arrangement

Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

To optimize your application experience, please limit your applications to a maximum of 3 within 12 months to avoid duplication.

Note: Applicants must be authorized to work in the U.S. for any employer. We are currently unable to sponsor employment visas.

About Odoo 🏢

Odoo is an open-source enterprise resource planning (ERP) platform designed to streamline business operations through an integrated system. Our modular suite covers everything from accounting and inventory to CRM and project management, working seamlessly to support growth and efficiency. Learn more about us here.

About the Role 🎯

The Customer Care Associate ensures smooth support for a portfolio of customers by handling inquiries, resolving requests, and fostering satisfaction with Odoo products. This role focuses on reactive support, effective task management, and collaboration with internal teams to elevate the customer experience. You will develop expertise in Odoo software, contribute to process improvements, and maintain a solution-oriented attitude in a lively environment.

Responsibilities 📝

Client Relationship Management 🤝

• Manage approximately 1,400–1,600 accounts, providing consistent and efficient support.
• Serve as the main contact for customer inquiries, emphasizing reactive support over proactive upselling or high-touch engagement.

Customer Support 💬

• Handle administrative customer requests with speed and accuracy.
• Guide customers clearly to maximize their experience with Odoo.
• Maintain excellent communication and ensure customer satisfaction at every interaction.

Operational Excellence ⚙️

• Consistently meet performance metrics related to work ethic and case resolution.
• Use tools and processes to manage tasks efficiently in a quick-paced setting.
• Work with internal teams to escalate and resolve complex issues.
• Develop in-depth knowledge of Odoo software to provide expert support.

Knowledge Sharing 📚

• Distribute educational resources to empower customers with self-service options.
• Document and share insights to optimize workflows and improve the customer journey.

Qualifications & Requirements 🎓

• Bachelor’s degree
• Fluency in English and French (professional or native/bilingual skills, including reading, writing, and speaking)
• Outstanding organizational skills and reliability, capable of managing workloads efficiently and punctually.
• Excellent verbal and written communication skills with a solution-oriented approach suited for fast-paced environments.
• Basic proficiency with G-Suite applications and customer support tools, comfortable working within standardized processes under pressure.

Nice to Have 🌟

• Experience in customer support, account management, or related fields.
• Interest in software products and a willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency by resolving repetitive tasks more effectively.

Compensation & Perks 💰🎉

• Comprehensive benefits: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits.
• Paid Time Off (PTO), sick days, and holidays.
• Employee Assistance Program with 3 free telehealth sessions with certified mental health professionals.
• $100 towards a work-from-home office setup.
• Enjoy a vibrant workplace with a passionate, growing team!
• Chef-prepared lunches, snacks, fruits, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees.

Estimated annual salary range: $63,000 – $79,000.* Salaries may vary based on experience, education, performance, and location.

Our Commitment to Diversity & Inclusion 🌎🤝

At Odoo, we value a diverse and inclusive workplace where everyone learns from each other. We welcome applicants from all backgrounds, abilities, and perspectives. We are an equal opportunity employer and consider employment-qualified individuals with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.