Odoo Inc Is Hiring A Customer Care Associate

Customer Care Associate - French Fluency

Join our dynamic team as a Customer Care Associate and provide exceptional support to our diverse customer base, leveraging your fluency in French and English to enhance user satisfaction! 🌟

Position Details

📍 Location: Hybrid (3 days onsite, 2 days remote) – Brisbane, CA

📝 Application Tip: To optimize your application process, please consider submitting no more than 3 applications within 12 months.

🔄 Note: Applicants must be authorized to work in the U.S. without sponsorship. We are currently unable to sponsor visas.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering accounting, inventory, CRM, project management, and more—works seamlessly to support efficiency and growth. Learn more about us here.

About the Role

The Customer Care Associate ensures seamless support for a portfolio of approximately 1,400–1,600 customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role focuses on reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You will develop expertise in Odoo software, share resources, and contribute to process improvements—all while maintaining a solution-oriented mindset in a fast-paced environment. 🚀

Key Responsibilities

Client Relationship Management 🤝

• Manage a portfolio of about 1,400–1,600 accounts, ensuring consistent and efficient support for all customers.
• Serve as the primary contact for customer inquiries, emphasizing reactive support over proactive upselling or high-touch engagement.

Customer Support 📞

• Handle administrative customer requests swiftly and accurately.
• Provide clear guidance to help customers maximize their experience with Odoo.
• Maintain excellent communication and ensure customer satisfaction in all interactions.

Operational Excellence ⚙️

• Consistently meet performance metrics related to task resolution and work ethic.
• Use tools and processes efficiently to manage tasks in a fast-paced environment.
• Collaborate with internal teams to escalate and resolve complex cases.
• Build in-depth expertise in Odoo software to deliver knowledgeable support.

Knowledge Sharing 💡

• Distribute educational materials and resources to empower customers with self-service options.
• Document and share insights to improve workflows and elevate the customer experience.

Qualifications & Requirements ✅

• Bachelor’s degree
• Fluency in English and French (professional or native/bilingual—reading, writing, and speaking)
• Exceptional organizational skills, dependability, and the ability to manage workloads efficiently while maintaining punctuality
• Strong verbal and written communication skills with a solution-oriented approach for fast-paced environments
• Basic proficiency with G-Suite applications and customer support tools
• Comfort working within standardized processes in high-pressure situations

Nice to Have 🌟

• Experience in customer support, account management, or related fields
• Interest in software products and willingness to learn ERP or SaaS solutions
• Ability to improve efficiency in resolving repetitive tasks

Compensation & Perks 💼

• Health, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO, paid sick days, and paid holidays
• Employee Assistance Program: 3 telehealth sessions of 1 hour each with certified mental health professionals 🧘‍♀️
• $100 stipend for a home office setup
• Collaborate with a passionate, growing team in a welcoming environment
• Chef-prepared lunches, snacks, fruit, and beverages onsite 🍎🥤
• Company-sponsored events for groups of 6 or more employees 🎉

Salary Range & Equal Opportunity

The estimated annual salary range for this role is $63,000–$79,000. Actual compensation may vary based on factors such as experience, education, skills, and location.

Odoo is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. We are an equal opportunity employer and support Fair Chance employment policies.