Odoo Is Hiring A Customer Care Associate French

Join Odoo as a Customer Care Associate - French Fluency and be part of a dynamic team providing exceptional support to our global customer base! 🌎

About the Role

Type: Hybrid (3 days onsite, 2 days remote) in Brisbane, CA

Application Tips: To ensure the best candidate experience, please apply for no more than 3 positions within 12 months to avoid duplicate efforts.

Note: Applicants must be authorized to work in the U.S. We are currently unable to sponsor employment visas.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform designed to help companies streamline and manage their operations through a unified system. Our modular suite covers everything from accounting and inventory management to CRM and project coordination, working together seamlessly to support your growth. Learn more about us here.

About the Job

The Customer Care Associate ensures smooth support for a diverse portfolio of customers by responding to inquiries, resolving requests, and fostering satisfaction with Odoo's products. This role is focused on reactive support, efficient task handling, and collaborating with internal teams to deliver an outstanding customer experience. You'll develop deep expertise in Odoo, share best practices, and contribute to continuous process improvements—all within a fast-paced environment. 🚀

Key Responsibilities

Client Relationship Management

• Manage a portfolio of approximately 1,400–1,600 accounts, providing consistent, efficient support.
• Serve as the primary contact for customer inquiries, emphasizing reactive support over proactive upselling.

Customer Support

• Address administrative customer requests quickly and accurately.
• Guide customers clearly to maximize their experience with Odoo.
• Maintain excellent communication and high customer satisfaction levels.

Operational Excellence

• Meet performance metrics related to work ethic and case resolution.
• Use tools and workflows to manage tasks efficiently in a fast environment.
• Collaborate with internal teams to escalate and resolve complex cases.
• Develop expertise in Odoo software to deliver effective support.

Knowledge Sharing

• Distribute educational resources and self-service materials.
• Document and share insights to improve workflows and customer experience.

Qualifications & Requirements

• Bachelor's degree
• Fluency in both English and French (reading, writing, and speaking; professional or native/bilingual)
• Exceptional organizational skills, dependability, and punctuality
• Strong verbal and written communication skills with a solution-oriented mindset
• Basic proficiency with G-Suite and customer support tools, comfortable with standardized processes in high-pressure settings

Nice to Have

• Experience in customer support or account management
• Interest in software products and eagerness to learn ERP or SaaS solutions
• Ability to enhance efficiency in repetitive tasks

Compensation & Perks 🎉

• Comprehensive Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• Paid Time Off (PTO), sick days, and holidays
• Employee Assistance Program: 3 telehealth sessions with mental health professionals
• $100 contribution toward your home-office setup
• Engaging work environment with a passionate and growing team
• Chef-prepared lunches, snacks, fruit, coffee, and drinks available
• Company-sponsored events for groups of 6 or more

Estimated annual salary: $63,000 – $79,000 (commensurate with experience and qualifications)

Our Commitment to Diversity and Inclusion

At Odoo, we believe in fostering a diverse and inclusive workplace where everyone can learn from each other. We welcome applicants from all backgrounds and experiences and are proud to be an equal opportunity employer. We also consider employment-qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance. 🌟