Platinum Coastal Group Is Hiring A CSR (Spanish Bilingual)

Seeking a passionate bilingual customer service representative who is fluent in Spanish to deliver exceptional support and enhance customer satisfaction.

Role Responsibilities 🌟

• Engage with customers in Spanish in person to address inquiries and provide solutions.
• Resolve customer issues efficiently and effectively while maintaining a high level of satisfaction.
• Document all interactions with customers in our CRM system.
• Maintain updated knowledge of company products and services.
• Collaborate with team members to improve processes and customer experience.
• Assist in developing training materials for customer service processes.
• Conduct follow-ups with customers to ensure issues are resolved.
• Participate in team meetings and contribute to performance discussions.
• Identify trends in customer feedback and suggest improvements.
• Handle escalated customer complaints with professionalism.
• Monitor customer interactions for quality assurance purposes.
• Support the organization in meeting and exceeding service level agreements.
• Provide insights on customer preferences and behaviors to improve service delivery.
• Assist with administrative tasks as needed.
• Support colleagues and contribute to a positive team environment.

Qualifications ✅

• Proven experience in customer service or a related field.
• Bilingual in Spanish.
• Strong communication skills, both verbal and written.
• Ability to resolve conflicts and respond to customer needs promptly.
• Strong time management and organizational skills.
• Experience with CRM software is a plus.
• High school diploma or equivalent; further education is a plus.
• Excellent empathy and active listening skills.
• Ability to work in a fast-paced environment.
• Great attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• Positive attitude and willingness to learn.
• Experience in a team-oriented environment.
• Flexibility to adapt to changing customer needs.
• Ability to work on-site full-time.

Skills 🛠️

• Communication
• Organizational skills
• Positive attitude
• Empathy
• CRM software proficiency
• Attention to detail
• Time management
• Customer service
• Bilingual in Spanish
• Active listening
• Team collaboration
• Problem solving
• Conflict resolution