Pyramid Consulting, Inc Is Hiring A Csr Junior Bilingual

Exciting opportunity for a bilingual Spanish Customer Service Representative Junior to join a dynamic team on a long-term contract basis in Baltimore, MD. If you are passionate about delivering excellent customer service and are fluent in both English and Spanish, keep reading! 🚀

Position Overview

Immediate opening for a talented CSR Junior (Bilingual-Spanish) for a 12+ month contract with potential for long-term placement. This hybrid role is based in Baltimore, MD. Review the details below and contact us ASAP if you're interested! 📞

Job Diva ID: 26-14506

Pay Rate: $17 - $18/hour

Employee benefits include, but are not limited to:

• Health insurance (medical, dental, vision) 🏥
• 401(k) plan 💼
• Paid sick leave (depending on work location) 🤒

Key Responsibilities

• Respond to customer inquiries and resolve complaints professionally and efficiently. 🤝
• Provide accurate information regarding products, services, company policies, and procedures in both languages. 🗣️
• Assist customers with order placement, returns, refunds, shipment tracking, and account-related concerns. 📦
• Escalate complex issues to senior representatives or supervisors when necessary. 🚨
• Maintain detailed and accurate records of customer interactions and transactions. 📝
• Collaborate with internal teams to ensure high customer satisfaction and service quality. 🤝
• Stay updated on product knowledge, system updates, and company policies. 📚
• Support additional administrative or data entry tasks as assigned. 💻

Key Requirements & Technology Experience

• Must haves: Customer Service/Customer Support, Bilingual/Spanish, Call Center environment 🌎
• Fluency in English and one additional language (written and verbal). 🗣️
• Excellent communication and interpersonal skills. 🙌
• Strong problem-solving and multitasking abilities. 🧠
• Customer-oriented mindset with a professional attitude. 🎯
• Basic computer proficiency and familiarity with customer service tools/software. 🖥️
• Ability to work effectively in a fast-paced environment. ⚡
• Previous customer service experience is preferred but not required. ⭐

About Our Client

Our client is a leading company in the Utility Industry. We are currently conducting interviews for this and other similar contract positions. If you're interested, please apply online now for immediate consideration! 🚀

Equal Opportunity Employer

Pyramid Consulting, Inc. provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We value diversity and are committed to creating an inclusive environment. 🌍

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