New Jersey Courts Is Hiring A Court Services Officer 2 Bilingual (Spanish & English)

Join the Esteemed New Jersey Judiciary Team! 🌟

Be part of a dedicated organization comprising over 8,500 professionals committed to integrity, fairness, and exemplary service. Your work will impact lives daily, fostering public trust in our justice system.

Position Overview

The New Jersey Judiciary AOC Probation Services, Child Support Enforcement Unit is seeking a seasoned Customer Service Representative. This role involves engaging with the public, managing case-related inquiries, and collaborating with statewide child support operations.

Work Environment & Flexibility 🏡

Enjoy our hybrid work schedule, offering up to 2 days of remote work. Applicants must have high-speed internet and install multifactor authentication apps for secure access.

Key Responsibilities 📌

• Build rapport: Establish and maintain polite, cooperative relationships with callers.
• Assess needs: Conduct interviews to understand caller requirements.
• Provide support: Offer accurate information and assistance.
• Utilize systems: Access FACTS, E-Courts, and child support NJKiDS for request updates.
• Maintain confidentiality: Follow strict protocols for sensitive information.
• Conduct research: Identify issues through system analysis.
• Collaborate: Partner with vicinage Family and Probation units for call referrals.
• Deliver quality service: Ensure client satisfaction and respond to inquiries about judgments and warrants.
• Manage time effectively: Prioritize tasks to handle multiple assignments efficiently.
• Additional duties: Perform related responsibilities as assigned.

Qualifications & Requirements 🎓

• Graduation from an accredited college with a bachelor's degree and two years of relevant case management experience.
• Experience must include gathering, analyzing case information, and exercising judgment and discretion.
• Substitutions allowed: Additional experience for education, associate's degree, or master’s degree as specified.
• BICAT Test: Bilingual candidates must pass or demonstrate proficiency as per NJ Civil Service standards.
• Additional notes: Degrees from outside the U.S. require evaluation; a valid NJ driver’s license is necessary if driving is required.
• US citizenship not mandatory; applicants must have legal work authorization.
• All hires will undergo a thorough background check, including fingerprinting.
• New employees must establish and maintain NJ residency within one year of hire unless exempted.

Application Process 📝

Applicants must complete the full application, detailing all relevant work experience and education. Resumes or partial applications will not be accepted unless no experience or education exists.

The Judiciary of New Jersey includes the Supreme Court, Superior Court, Tax Court, and Municipal Courts. The Administrative Office supports operations, training, and technology development.

We are committed to Equal Opportunity and Affirmative Action. The Judiciary ensures an open door to justice for all.

Need help? Contact NeoGov support at 1-877-204-4442 (Monday-Friday, 6:00 AM – 6:00 PM MT).