San Diego Padres Is Hiring A Coordinator, Ticket Operations

Join Our Team: Ticket Operations Coordinator at the San Diego Padres ⚾

The San Diego Padres are seeking a dedicated Ticket Operations Coordinator to support our dynamic ticketing processes for both baseball and non-baseball events at Petco Park. If you're passionate, organized, and eager to contribute to a vibrant environment, we want to hear from you!

Department & Reporting Structure 🏢

• Department: Ticket Operations
• Reports To: Senior Manager, Ticket Operations

Position Details 📝

• Status: Full-Time; Non-Exempt
• Location: San Diego, CA

Our Commitment to Diversity 🌍

The San Diego Padres are dedicated to fostering a diverse and inclusive environment. We welcome applicants from all backgrounds, including race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

Don't worry if you're not 100% qualified—if you're ready for the challenge and passionate about our mission, we encourage you to apply. Skills can be learned; enthusiasm can't!

Your Role as Coordinator, Ticket Operations 🎟️

As a key member of our team, you will support ticketing for all non-baseball events such as concerts, special events, and third-party bookings, while also assisting during baseball events when needed. Your collaboration with departments and attention to detail will ensure excellent guest experiences.

Responsibilities & Tasks ✅

• Event Setup: Assist with planning and executing event details—dates, times, ticket images, pricing, buyer types, and promo codes.
• Event Day Operations: Support concert and event day activities—including seat counting, ticket distribution, and troubleshooting.
• Department Liaison: Communicate effectively with Sales and Services for all event information.
• Order Processing: Handle suite, consignment, and special experience orders in coordination with the Special Events team.
• Inventory Management: Track and maintain ticket inventory to avoid over-limit issues.
• Financial Coordination: Collaborate with accounting on journal entries, payments, and refunds.
• Baseball Tickets Support: Assist with ticketing for Opening Day, Post Season, and Season Ticket Members.
• Data Entry & Seating Projects: Manage seating manifests, including aisle seats, obstructed views, and shaded areas.
• Employee Ticket Program: Support setup, reporting, and troubleshooting for staff tickets.
• Training & Support: Educate employees on ticketing platforms like Tickets.com and MLB Ballpark app.
• System Configuration: Assist with Alfred and TM1 setup and onsite monitoring.
• Reporting: Prepare reports on ticket usage for payroll and HR purposes.
• Payment Plans & Account Management: Enroll members in payment plans and resolve account issues.
• Compliance: Adhere to all company policies related to ticketing and event operations.

Knowledge & Skills 📚

• Proficient in ticketing systems (Tickets.com, Archtics preferred) and MS Office (Word, Excel, Outlook)
• Excellent communication skills, written and verbal
• Strong organizational skills, capable of handling multiple projects under tight deadlines
• Professional demeanor with discretion and integrity
• Consistent, punctual, and reliable attendance

Qualifications & Requirements 🎓

• Minimum age of 18 at employment start
• 4-year Bachelor’s Degree or equivalent education
• At least 2 years experience in ticketing or related field
• Knowledge of ticketing, money handling, banking, and accounting practices
• Fluency in English; bilingual in English/Spanish a plus
• Availability for flexible hours, including evenings, weekends, and holidays
• Willingness to travel for events and meetings
• Physical ability to access various areas of the ballpark, lift up to 25 pounds, and stand during events
• Completion of all pre-employment checks, including background screening

Compensation & Benefits 💰

The base salary range for this position is $23.50 to $25.24 per hour, compliant with California pay transparency laws. Actual salary will depend on experience and qualifications.

We offer an inclusive benefits package, including:

• Medical, Dental, Vision
• 401(k) plan with employer match and Safe Harbor contribution
• Basic Life Insurance with options for additional coverage
• Pet Insurance
• Generous Paid Time Off (PTO) and holidays
• Paid employee parking
• Onsite amenities like a barista
• Game tickets to home games
• Exclusive onsite experiences and ballpark discounts
• Work-from-home Fridays during the off-season and on road trips
• Smart casual dress code and more!

All benefits are subject to eligibility and plan terms, which may change over time.

Equal Opportunity Employer 💼

The San Diego Padres are proud to be an Equal Opportunity Employer, committed to creating an inclusive environment for all applicants and employees.