TD Bank Is Hiring A Contact Center Representative II

Exciting Job Opportunity at TD! 🚀

Join our team and become the voice of TD, delivering exceptional customer service in a dynamic contact center environment.

Work Location 📍

Markham, Ontario, Canada

Hours & Compensation ⏰💰

• Hours: 37.5 hours per week
• Pay Range: $45,700 - $61,000 CAD

TD is dedicated to fair and equitable pay practices, offering growth opportunities and skill development. Compensation is reflective of your skills, experience, and location. Feel free to discuss salary specifics with your recruiter during the interview process.

What You'll Do 💼

As the voice of TD, you'll play a vital role in understanding and supporting our customers. Whether assisting inbound inquiries or providing personalized product recommendations, your goal is to deliver legendary customer service with ease, value, and trusted advice. Your responsibilities include:

• Make people's day: Deliver friendly, knowledgeable support that enhances the customer experience.
• Solve problems efficiently: Address customer inquiries promptly with empathy and expertise.
• Achieve your goals: Meet performance metrics related to customer surveys, advice quality, compliance, and productivity.
• Never stop learning: Engage in ongoing training and coaching to grow professionally.

Where You'll Work 🏢 & Offsite

Following in-person training, most of your work will be conducted remotely. You'll spend approximately 95% of your time at a secure, private workspace with a reliable internet connection. Occasional in-person team events at TD locations will be scheduled as needed. Your hiring manager will provide further details about your work setup.

Job Requirements ✅

We value diverse experiences and backgrounds. If your relevant skills aren't listed below, share them in your resume or cover letter.

• High School Diploma or equivalent
• Fluency in English and Cantonese or Mandarin
• Exceptional listening skills with a genuine desire to help customers (experience in financial or service sectors preferred)
• Proficiency in multitasking across computer systems, applications, and multiple screens with accuracy and efficiency
• Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resilience, and a positive attitude in challenging situations
• Ability to work independently and collaboratively
• Integrity in managing sensitive customer information, aligned with regulatory and compliance standards

Additional Information 📋

We're excited about your interest in building a career with TD. To support your growth, we offer:

Colleague Development 🌱

• Regular career, development, and performance discussions
• Access to online learning platforms and mentoring programs
• Opportunities to unlock future career paths

Training & Onboarding 🎓

Comprehensive training sessions will prepare you for success in your new role.

Interview Process 📞

We will contact promising candidates to schedule interviews and communicate outcomes via email or phone.

Accommodation Assistance ♿

If you require accommodations during the interview process, such as accessible meeting spaces or captioning, please inform us. We are committed to removing barriers and supporting your participation.

We look forward to hearing from you! 🚀