TD Bank Is Hiring A Contact Center Representative II

Exciting Job Opportunity at TD

Join our team at TD and be part of a dynamic environment focused on delivering exceptional customer service and growth opportunities.

Work Location:

Markham, Ontario, Canada

Hours:

37.5 hours per week

Line of Business:

Personal & Commercial Banking

Pay Details:

CAD $45,700 - $61,000

TD is dedicated to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies are designed to allow colleagues to progress through the salary range as they grow in their roles. The actual offer may vary based on skills, experience, location, and organizational needs. Feel free to ask your recruiter about specific compensation details during your application process.

What You'll Do 🌟

As the voice of TD, you'll be passionate about understanding and assisting our customers. Whether helping inbound customers with account inquiries or recommending TD products, your focus will be on providing personalized support and legendary customer service by making interactions easy, valuable, and trustworthy.

• Make people's day 😊: Deliver an exceptional service experience with friendly support and expert knowledge of TD solutions.
• Solve problems efficiently 🔧: Address customer inquiries swiftly and empathetically, resolving issues at the first contact.
• Achieve your goals 🎯: Meet performance targets related to customer experience, advice quality, compliance, and productivity.
• Never stop learning 📚: Engage in ongoing training and coaching to enhance your skills and grow professionally.

Where You'll Work 🏢

After completing in-person training and onboarding, you'll work primarily offsite. About 95% of your tasks can be performed independently at a secure, private workspace with a stable internet connection. The remaining time may involve in-person team events at a TD location, with specific arrangements provided by your hiring manager.

Job Requirements ✅

We value diversity and welcome relevant experience beyond the listed criteria. Please share your experiences in your resume or cover letter.

• High School Diploma or equivalent
• Fluent in English and Cantonese or Mandarin
• Excellent listening skills with a genuine desire to help customers meet their needs and resolve issues (experience in finance or service industries advantageous)
• Proficient in multitasking across multiple computer systems and applications with speed and accuracy
• Digital literacy with various devices (smartphones, tablets, laptops, headsets, etc.)
• Flexible, resilient, and positive attitude, especially in challenging situations
• Ability to work independently and collaboratively
• Integrity in handling sensitive customer information, complying with regulatory and compliance standards

Additional Information ⭐

We are excited that you’re considering building a career with TD. We support our colleagues through continuous development, training programs, and a competitive benefits plan to help you thrive both professionally and personally.

Colleague Development 🚀

If you’re interested in advancing your career or acquiring new skills, you’ll benefit from regular performance reviews, access to online learning, and mentoring programs.

Training & Onboarding 🎓

Our comprehensive onboarding process ensures you have everything needed to succeed from day one.

Interview Process 📞

We will contact promising candidates to schedule interviews and aim to inform all applicants of outcomes via email or phone.

Accommodation & Accessibility ♿

We prioritize accessibility and invite you to inform us if accommodations are needed (such as accessible meeting rooms or virtual captioning) to ensure a barrier-free interview process.

We look forward to hearing from you! 😊