TD Bank Is Hiring A Contact Center Representative II

Join TD as a Customer Service Representative in Markham!

Explore a rewarding career opportunity with TD, where growth, skill development, and a focus on customer service are key priorities. 💼✨

Work Details

• Location: Markham, Ontario, Canada 🏢
• Hours: 37.5 hours/week
• Line of Business: Personal & Commercial Banking 💳
• Pay Range: $45,700 - $61,000 CAD 💰

Compensation & Benefits

At TD, we are committed to offering fair and equitable compensation, along with growth opportunities and skill development. Our policies ensure colleagues can progress in their roles and salary ranges over time. The actual salary offered will be based on your skills, experience, location, and organizational needs.

We encourage open discussions about compensation — feel free to ask your recruiter for more specific details! 😊

What You'll Do

As the voice of TD, you'll be dedicated to understanding and assisting our customers. Whether answering inbound inquiries or recommending products and services, your goal is to provide personalized support and legendary customer service. 🤝✨

• Make people's day: Deliver exceptional support by sharing your knowledge of TD's products, services, and solutions.
• Solve problems efficiently: Respond with empathy, ask questions, and resolve inquiries on the first contact.
• Achieve your goals: Meet performance metrics like customer satisfaction, advice quality, compliance, and productivity targets.
• Never stop learning: Participate actively in training and coaching to grow and develop your skills.

Where You'll Work

After completing initial in-person training, you'll work mainly offsite. Most activities are performed independently from a secure, private workspace with a reliable internet connection—about 95% of your time. Occasional in-person team events will take place at TD locations. Your hiring manager will provide more details about this arrangement. 🖥️🏢

Job Requirements

What You Need to Succeed

• High School Diploma or equivalent 🎓
• Fluent in English and Cantonese or Mandarin 🗣️
• Exceptional listening skills and a genuine curiosity to assist customers, especially those with experience in financial or service sectors. 🌟
• Ability to multitask across multiple systems with speed and accuracy.
• Proficiency with digital devices (smartphones, tablets, laptops, headsets, etc.) 📱💻
• Flexibility, resilience, and a positive attitude in challenging situations.
• Ability to work independently and collaboratively.
• Maintain integrity and confidentiality per Regulatory and Compliance standards.

Additional Information

We're excited about the prospect of you building a career with TD! We support your growth through regular development conversations, training programs, and a competitive benefits package. 🎉

Colleague Development & Training

Interested in advancing your career? Take advantage of our online learning platform, mentoring programs, and ongoing development discussions to unlock new opportunities.

We also provide comprehensive onboarding to set you up for success in your new role. 🚀

Interview Process & Accessibility

We will contact candidates to schedule interviews and aim to communicate outcomes promptly via email or phone.

Your accessibility needs are important to us. Please inform us if you require accommodations like accessible meeting rooms or captioning for virtual interviews, so we can support your participation. 🤝🔑

We look forward to hearing from you! 🌟