U S Bank Is Hiring A Contact Center Experience Specialist Bilingual

Join U. S. Bank as a Customer Service Specialist and Make a Difference! 🎯

At U. S. Bank, we're dedicated to doing our best—helping customers and businesses make smarter financial decisions, and supporting community growth and success. We believe each person brings unique potential to the table, and a career here offers diverse opportunities to grow and thrive from Day One. Explore new skills, challenge yourself, and find your true calling with us! 🚀

Key Responsibilities

• Deliver exceptional customer service: Respond promptly to telephone and email inquiries, requests, and problems.
• Research and resolve issues: Address problems related to fraud support, internet operations, and ensure customer satisfaction.
• Product and service knowledge: Gain comprehensive understanding of banking products, regulations, systems, and procedures.
• Customer liaison role: Act as an intermediary between customers and various U. S. Bank departments to solve complex issues.

Basic Qualifications ✅

• High school diploma or equivalent
• Minimum of 9 months of contact center customer service training/experience
• 18 months of prior customer service or related experience
• Successful completion of specialized skill training
• Bilingual proficiency: Business-level fluency in Japanese and English (reading, writing, speaking)

Preferred Skills & Experience 🌟

• Strong problem-solving and negotiation skills
• Ability to navigate multiple computer systems and search tools effectively
• Excellent time management and multitasking abilities
• Experience handling dissatisfied customers with a positive attitude
• Clear, articulate communication with a pleasant tone and conversational manners
• Proficiency in Microsoft Office and other software applications

Work Schedule & Location 🕗🌎

This position features a split shift schedule:

• 8:00 AM - 12:00 PM CST
• 4:00 PM - 8:00 PM CST

It is a remote role, with a preference for candidates residing near the following hubs:

• Cincinnati, OH
• Milwaukee, WI
• Fargo, ND
• Knoxville, TN
• Twin Cities, MN
• St. Louis, MO
• Owensboro, KY
• Atlanta, GA
• Charlotte, NC
• Oshkosh, WI
• Dallas, TX
• Phoenix/Tempe, AZ
• Portland, OR

Location: This is a U. S. home-based remote role.

For disability accommodations during the hiring process, please refer to our disability accommodations policy.

Benefits & Perks 🎁

We support our team members’ well-being and success through comprehensive benefits, including:

• Medical, dental, and vision coverage
• Basic and optional life insurance
• Short-term and long-term disability insurance
• Pregnancy and parental leave
• 401(k) plan with employer contributions
• Paid vacation (2 to 5 weeks, based on tenure)
• Up to 11 paid holidays annually
• Adoption assistance
• Sick and Safe Leave: 1 hour per 30 hours worked, up to 80 hours/year

Learn more about our full benefits package.

Equal Opportunity & Legal Information ⚖️

U. S. Bank is committed to diversity and inclusion. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

We participate in the E-Verify program to confirm employment eligibility. Learn more about the E-Verify system.

Salary & Additional Details 💰

Salary Range: $20.00 - $22.50 per hour. Actual compensation may vary based on role location. We also offer incentives, recognition programs, stock purchase options, and pension plans, all subject to eligibility.

We welcome applicants with arrest or conviction records and conduct background checks in compliance with applicable laws, including Fair Chance legislation.