North County Regional Is Hiring A Consumer Services Coordinator Bilingual

Join Our Team as a Service Coordinator at NLACRC! 🚀

North Los Angeles County Regional Center (NLACRC) is seeking dedicated professionals to support individuals with intellectual and developmental disabilities across the community. If you're passionate about making a positive impact and meet the qualifications, we want to hear from you!

About the Organization 🏢

NLACRC is a private, non-profit agency contracted with the California Department of Developmental Services. Since 1974, we have proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley, supporting individuals from infancy to aging adults across their lifespan. We are one of California's largest regional centers, committed to improving lives through comprehensive services.

Supervision & Department 🔍

Reports to Consumer Services Supervisors and Managers within the Consumer Services - School Age department.

The Position & Job Summary 🎯

• Participate in developing individualized program plans, monitoring, evaluating, and revising as needed.
• Identify and coordinate services for individuals and their families.
• Complete documentation, forms, and reports adhering to regulations and NLACRC policies.
• Serve as an advocate for individuals with community agencies.
• Attend interdisciplinary meetings with individuals, families, service providers, and advocates.
• Recognize barriers to service delivery and implement culturally sensitive, empathetic strategies, especially in underserved and non-traditional settings.
• Rotate officer-of-the-day duties, assist with special projects, case coverage, and emergency on-call services when necessary.

Employment Standards ✅

Possess a Bachelor's degree in psychology, social work, sociology, or related human services field, along with two years of relevant experience. A Master’s degree may substitute for experience.

Skills & Abilities 💡

• Understanding of family systems and person-centered planning.
• Empowerment-focused approach to help individuals achieve goals.
• Knowledge of intellectual and developmental disabilities.
• Excellent organizational skills and the ability to work independently and collaboratively.
• Strong verbal and written communication skills.
• Proficiency in MS Word and MS Outlook.

Essential Requirements 🛠️

This is a community-based role requiring in-home, community, or office visits. Candidates must be comfortable working independently, engaging frequently via phone, virtual meetings, and outside office settings. A valid California Driver’s License and reliable transportation (or acceptable substitutes) are required.

What We Offer: Benefits & Perks 🎁

• Comprehensive health and dental plans, with NLACRC covering full costs for select plans.
• Pre-Tax Flexible Spending Accounts for health care and dependent care expenses.
• Complimentary Life, Accidental Death & Disability, and Long-Term Disability Insurance.
• Vision Plan at no cost for employees and eligible dependents.
• Retirement benefits through CalPERS, including two deferred compensation plans (457 and 403(b)).
• Eligibility for the Public Service Loan Forgiveness program.
• Paid Time Off: 3 weeks of vacation, 8 hours/month sick leave, plus education, wellness, and sabbatical leave.
• 12 paid holidays annually.
• Hybrid work model offering remote work options for most positions.

Professional Growth & Development 🌱

NLACRC values ongoing staff development. Many Consumer Services Coordinators advance into supervisory, managerial, or director roles, fostering career progression and skill enhancement.

Diversity, Equity, & Inclusion 🌍

We celebrate diversity and are committed to fostering an inclusive environment. Since September 2021, NLACRC has launched initiatives to strengthen our dedication to diversity and belonging.

Compensation 💰

This is a non-exempt position with a typical hourly salary ranging from $26.86 to $37.96, plus a bi-weekly bilingual service supplement of $69.24. The starting salary generally falls between $26.86 and $29.65, depending on experience and internal equity.

The exact offer will consider education, experience, skills, and other job-related factors. Candidates with extensive experience may be offered compensation at the higher end of the range.

Equal Opportunity & Fair Hiring Practices 🌟

NLACRC is an Equal Opportunity Employer. We consider qualified applicants, including those with criminal histories, in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.