Proctor & Gamble Is Hiring A Consumer Relations Specialist

Join Our Team as a Consumer Relations Specialist in San Jose! 🌟

Embark on a rewarding career where your communication skills make a real difference in consumer satisfaction and brand loyalty. Discover how you can grow with us at P&G in Costa Rica! 🚀

📍 Job Location

San Jose, Costa Rica

📝 Job Details

Working Hours: 8am to 5pm or 7am to 4pm (EST), on-site for the first five months.

Position: Consumer Relations Specialist

🌟 Accommodations

P&G is committed to providing accommodations for applicants with disabilities during the recruitment process. If you require assistance, please click here to submit your request. For assessment accommodations: 1) submit your request, 2) wait for verification before proceeding with assessments.

🙌 About the Role

As a Consumer Relations Specialist, your goal is to create positive consumer experiences! You'll communicate via phone, email, and chat, addressing inquiries, providing detailed product information, and resolving issues efficiently. Your interpersonal skills—empathy, active listening, and problem-solving—are key to engaging consumers effectively.

Become an expert on specific product segments, guide clients through troubleshooting and warranty claims, and recommend tailored solutions to boost satisfaction. Your collaboration and relationship-building skills will help you maintain accurate interaction records, identify opportunities for messaging improvements, and investigate escalations promptly.

Engage with consumers on social media, participate in initiatives to foster loyalty, contribute to our knowledge base, and support team knowledge sharing. Your insights will influence product development, enhance quality, and drive initiatives in Research & Development—all while delivering exceptional value to our consumers!

🎓 Job Qualifications

Must-Have Skills:

• Advanced proficiency in English (spoken and written) 🌐
• Advanced proficiency in French (spoken and written) 🌍
• High school diploma 🎓

Nice-to-Have Skills:

• Prior experience in customer service 💼
• Bachelor's degree or current enrollment in university 🎓
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 💻

Soft Skills:

• Detail-oriented with strong organizational skills 📋
• Excellent problem-solving abilities 🧩

⚠️ Important Notes for Candidates

• Complete online assessments within 24 hours of application 🕒
• Be aware that communication may take longer due to multiple position linked processes ⏳
• Review our Hiring Process and Assessment Information to prepare effectively.

🎁 What We Offer

• Ownership of responsibilities from Day 1 🚀
• Mentorship, training, and development opportunities 🎓
• A dynamic, supportive work environment promoting agility and work/life balance 🌈
• Flexible scheduling options to accommodate your needs 🗓️
• Competitive salary and benefits package 💰

🌍 About Us

P&G serves consumers globally, with trusted brands such as Always, Ariel, Crest, Gillette, Pampers, and Tide. Operating in approximately 70 countries, our community is dedicated to excellence. Visit www.pg.com for more information.

We are proud to be an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. Reasonable accommodations are available upon request during the application process.

🔗 Stay Connected

• LinkedIn: Procter & Gamble on LinkedIn
• Facebook: P&G Careers | Santa Ana | Facebook
• Instagram: @pgcareerscr

🕒 Job Details

• Schedule: Full-time
• Job Number: R000151170
• Segmentation: Entry Level