Lensa Is Hiring A Consumer Analyst

Join KeyBank as a Bilingual Consumer Analyst – Champion Inclusive Banking

Kickstart your career in a role dedicated to making banking services accessible for all, especially non-English speaking communities, while working remotely from Ohio or neighboring markets. 🌎💼

About Lensa and the Job

Lensa is a leading career site that helps job seekers find excellent opportunities across the US. Please note, Lensa is not a staffing firm or agency. The jobs promoted here are on behalf of clients, recruitment agencies, and marketing partners, with links directing you to the actual application sites. 📝🔗

Location

For Those Who Work At Home, Ohio

Who We Are

At KeyBank, we’re more than just a bank — we’re a community dedicated to supporting our teammates, clients, and the communities we serve. Our Language Access Program (LAP) team is committed to enhancing accessibility for non-English speaking clients by developing and implementing enterprise-wide language initiatives. The team reports to Community Banking but collaborates across the entire organization to foster inclusivity. 🤝🌐

Who We're Looking For

We are seeking a passionate, detail-oriented Spanish-speaking professional residing in one of the following KeyBank markets:

• All NY Markets
• Denver, CO
• Connecticut
• Springfield, MA
• Cleveland, OH

The Role: Consumer Analyst

As a Consumer Analyst, you will support KeyBank’s Language Access Program by managing translation workflows, ensuring quality Spanish translations, and developing resources to promote inclusive banking. Your contributions will help expand language offerings, improve digital accessibility, and ensure regulatory compliance. This is an excellent opportunity for a mission-driven, bilingual professional to help shape a more inclusive financial landscape. 🚀💬

Essential Responsibilities

• Manage translation project workflows, including request intake, review, approvals, and final delivery, ensuring accuracy and timeliness.
• Review and assess the quality of Spanish and other language translations, providing feedback to vendors to maintain content integrity.
• Coordinate language certification testing, track certifications, and support program improvements.
• Develop and deliver training on language access tools to bank employees.
• Monitor and audit the LAP control plans and translated document inventory.
• Research industry best practices, trends, and regulations related to language access in financial services.
• Provide recommendations to enhance language assistance services across the organization.
• Support project management efforts to ensure successful implementation of LAP initiatives.
• Collaborate with internal teams to design and execute the program effectively.
• Prepare and deliver presentations to senior leadership.

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience in Spanish, Communications, Linguistics, Business, Public Policy, or related fields.
• Fluent in Spanish (spoken and written) with strong English skills.
• Exceptional attention to linguistic nuances and context in both languages.
• Ability to translate complex program info into engaging, clear presentations.
• Strong organizational and project coordination skills.
• Excellent communication skills, both written and verbal.
• Understanding of financial products such as deposits, credit, and investments.
• Collaborative mindset with strong interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in translation project management or language access services.
• Knowledge of financial industry regulations regarding language access.
• Familiarity with translation tools or content management systems.
• Prior experience working in financial services.

Compensation & Benefits

This role offers a base salary ranging from $70,000 to $78,000 annually, depending on location and experience. It also includes eligibility for short-term incentive compensation.

For a detailed benefits overview, click here.

Work Environment & Flexibility

Our Mobile by Design approach ensures flexible work arrangements. This role may be based either at a home office or a KeyBank facility, depending on business needs and role-specific requirements. 📱🏡

Application Details

Job Posting Expiration Date: 09/08/2025

KeyBank is an Equal Opportunity Employer. We welcome applicants regardless of race, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 🧡🌍

For accommodations during the application process, please email HR_Compliance@keybank.com.

Why Choose KeyBank?

At KeyBank, we’re committed to helping you unlock your potential. Join a supportive team dedicated to community impact, professional growth, and an inclusive culture. Since 1825, we’ve opened doors—let us do the same for you. ✨🚪

Questions?

If you have any inquiries about this posting, please contact support@lensa.com.