HarmonyCares Is Hiring A Community Liaison

Join Our Team as a Community Liaison at HarmonyCares! 🚀

HarmonyCares, one of the nation’s largest home-based primary care practices, is seeking a dedicated Community Liaison to bridge healthcare services and community engagement, making a meaningful impact in patient care and education.

About HarmonyCares 🌟

HarmonyCares is a family of companies committed to delivering high-quality, coordinated healthcare directly in patients' homes. This includes:

• HarmonyCares
• HarmonyCares Medical Group
• HarmonyCares Home Health
• HarmonyCares Hospice

Our Mission & Vision 🎯

Our Mission: To bring personalized, quality-based healthcare to the homes of patients who have difficulty accessing care.

Our Shared Vision: Every patient deserves access to quality healthcare.

Core Values 💖

• The way we care is our legacy
• Every interaction counts
• Go the extra mile
• Empower and support each other

Why Work with Us? 🌟

• Comprehensive health, dental, vision, disability, and life insurance plans
• 401K Retirement Plan with company match
• Tuition, professional license, and certification reimbursement
• Paid Time Off, Holidays, and Volunteer Time
• Paid orientation and training
• Great Place to Work Certified
• Established presence in 11 states
• Over 28 years as the largest home-based primary care practice in the US, making a significant healthcare impact

Responsibilities 📋

The Community Liaison plays a pivotal role in inbound and outbound communication, business development, and community education. This role involves building relationships with community partners, educating patients and caregivers about our services, and facilitating patient transitions of care.

Key Duties include:

• Performing market analysis and understanding the competitive landscape to differentiate HarmonyCares.
• Educating the community about our mission to provide high-quality, personalized healthcare in the home.
• Achieving and exceeding scheduled in-person and virtual meetings with decision makers.
• Understanding eligibility and enrollment processes thoroughly.
• Assisting with benefit enrollment and related processes as needed.
• Tracking performance metrics in CRM systems to meet regional targets.
• Scheduling and conducting discussions with patients and caregivers regarding program eligibility.
• Informing and assisting patients interested in accountable care organizations or CMS alternative payment models, including collecting voluntary alignment forms.
• Handling inbound calls from patients, families, and facility staff, addressing inquiries related to care, scheduling, and billing.
• Documenting outreach efforts, scheduling meetings with external sources, and maintaining records.
• Adhering to company policies, marketing guidelines, and all legal requirements, including HIPAA privacy standards.
• Maintaining active communication with sales leaders and support staff.
• Performing additional duties as assigned.

Qualifications & Skills ✅

• Bachelor’s Degree or 4+ years of B2B sales experience
• At least 2 years of healthcare industry sales or marketing experience
• Valid driver’s license and a good driving record
• Strong organization, problem-solving, and territory management skills
• Excellent interpersonal, presentation, and customer service abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Willingness to travel within the assigned territory and attend meetings
• Exceptional written and verbal communication skills
• Ability to work independently, multitask, and stay organized
• Self-motivated and driven, requiring minimal oversight

Compensation 💰

Salary Range: USD $65,000.00 to $100,000.00 annually

Note: Individual compensation packages are determined based on candidate’s skills, experience, and qualifications, respecting various factors and considerations.