HarmonyCares Is Hiring A Community Liaison

Join Our Mission-Driven Team at HarmonyCares!

HarmonyCares, one of the nation's largest home-based primary care practices, is seeking a dedicated Community Liaison to help expand our reach and improve healthcare accessibility in communities across the U.S. 🌎

About HarmonyCares

HarmonyCares is a family of companies committed to delivering high-quality, coordinated healthcare directly in the home. Our organization includes:

• HarmonyCares
• HarmonyCares Medical Group
• HarmonyCares Home Health
• HarmonyCares Hospice

Our Core Principles

Our Mission: To bring personalized, quality-based healthcare to the homes of patients who have difficulty accessing care.

Our Shared Vision: Every patient deserves access to quality healthcare.

Our Values: The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. ❤️

Why Work with Us?

• Comprehensive health, dental, vision, disability & life insurance, and more
• 401K Retirement Plan with company match
• Tuition, professional license, and certification reimbursement 📚
• Paid time off, holidays, and volunteer days
• Paid orientation and training
• Great Place to Work Certified 🏆
• Established presence in 11 states
• Over 28 years as the largest home-based primary care practice in the U.S., making a significant impact in healthcare today!

Position Overview: Community Liaison

The Community Liaison plays a vital role in communication and business development. Responsibilities include educating community partners and potential patients about our mission and services, facilitating patient care transitions, and explaining enrollment benefits.

Key Responsibilities

• Conduct market analysis to identify opportunities and differentiate HarmonyCares services
• Educate the community about our mission of providing high-quality, personalized healthcare in the home
• Achieve and surpass in-person and virtual meeting goals with decision makers
• Understand eligibility and enrollment processes thoroughly
• Assist with benefit enrollment and related education as needed
• Track performance metrics in CRM systems to meet regional targets
• Schedule and conduct discussions with patients and caregivers regarding program eligibility
• Inform and educate interested patients about CMS alternative payment models, including voluntary alignment forms
• Handle inbound calls and inquiries from patients, families, and facility staff professionally and promptly
• Triages patient concerns related to care, scheduling, and billing, directing them to appropriate departments
• Document outreach efforts and meetings with external partners
• Adhere to company policies, legal standards, and HIPAA privacy guidelines 🔒
• Communicate regularly with sales leaders and local teams to support outreach efforts
• Perform additional duties as assigned

Qualifications & Skills

• Bachelor’s Degree or 4+ years of B2B sales experience
• At least 2 years in healthcare industry sales/marketing
• Valid driver’s license and clean driving record
• Strong organizational and problem-solving skills
• Knowledge of sales techniques and territory management
• Excellent interpersonal, presentation, and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to travel within the assigned territory and attend meetings
• Exceptional written and verbal communication skills
• Self-motivated with the ability to perform independently and multitask effectively

Compensation & Benefits

Salary Range: USD $65,000.00 – $100,000.00 per year 💰

Note: Compensation is determined based on skill set, experience, and qualifications, ensuring a fair and competitive package for each candidate.